Senior Total Rewards Specialist

Coupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door.

Our services in Taiwan include “Rocket Delivery” which offers next-day delivery for a wide selection of items at affordable prices, “Rocket Overseas” which offers free international delivery on millions of best-selling products from Korea, the U.S., and beyond.

We are looking for talents to help us lead Coupang’s expansion in Taiwan. This is an exceptional opportunity to become a part of Coupang’s growth in Taiwan and create a world where our customers wonder, “How did I ever live without Coupang?”

Position : Senior Total Rewards Specialist

Job Description

Reporting to the Taiwan Compensation Partner, this role supports our dynamic Total Rewards team in Taiwan while contributing to global compensation initiatives. You'll drive operational excellence in areas like offer reviews, compensation cycles, and policy execution. We're seeking a compensation specialist with proven hands-on expertise in rewards operations and analytics, plus curiosity for broader TR topics. HR consulting experience or handling complex comp programs? That's a fantastic plus!

What will you do?

• Serve as the primary partner for Taiwan Total Rewards operations, reviewing and processing offers within established guidelines and service levels, and escalating complex cases as needed.

• Manage day-to-day Total Rewards operations, including preparing and reviewing data for retention-related cases and review cycles, and providing timely support to Talent Acquisition and HR Business Partners on compensation and policy questions.

• Support Global Total Rewards initiatives by assisting international teams with market data analysis, compensation models and templates, reporting, and documentation.

• Ensure fair and compliant application of the company’s rewards philosophy; maintain accurate records and continuously improve processes using data and insights.

• Partner with the team to support the design and review of compensation programs.

• Help identify employee needs from a total rewards perspective and support the operation of data-driven compensation programs that motivate employees and help retain key talent.

Basic Qualifications

• Bachelor’s degree with 4+ years of experience in Total Rewards or HR Operations, preferably in a tech, fast-paced, and dynamic organization with APAC exposure.

• Strong proficiency in Excel for data analysis and reporting with high accuracy.

• Familiarity with market surveys, job evaluation methodologies, and compensation benchmarking.

• Excellent problem-solving skills with the ability to manage high-volume, fast-paced workloads while maintaining attention to detail.

• Culturally sensitive, with experience working in large, matrixed organizations.

• Effective communication skills across cultures; fluent in English and Mandarin (written and spoken).

• Collaborative team player, flexible on CoE assignments.

Preferred Qualifications

• Experience in tech, e-commerce, or high-growth industries.

• Exposure to regional/global compensation projects.

• Familiarity with HRIS tools like Workday.

Recruitment Process and Others

Recruitment Process

• Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer

• The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances.

• Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage.

Details to Consider

• This job posting may be closed prior to the stated end date for application if all openings are filled.

• Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process.

• Those eligible for employment protection (recipients of veteran’s benefits, the disabled, etc.) may receive preferential treatment for employment in accordance with applicable laws.

Privacy Notice​

• Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice located below: https://www.coupang.jobs/privacy-policy/​

人人均等的機會

Coupang提供均等的機會給所有員工。若沒有全球多元團隊的寶貴意見，我們不可能達成史無前例的成功