Senior Telephone Account Manager

We power insights for better, safer workplaces…together. 

Are you ready to be Kin-at-i-can? Join a growing global leader in Reg-Tech as a Senior Telephone Account Manager. If you're a seasoned relationship builder who is commercially sharp, confident on the phone, and genuinely energised by growing accounts — we want to hear from you! 

This is not a reactive role. You'll own a portfolio of mid-tier clients end-to-end — proactively driving retention, upsell, and expansion through high-quality outbound engagement. You'll be the person who picks up the phone first, builds trust before it's needed, and shows clients what they're missing before they think to ask. 

The role is structured as 70% outbound and 30% inbound, with a clear commercial bias. You'll operate above day-to-day client services — focused on account health, contract management, and revenue growth across your portfolio. 

OUR TEAM'S STRENGTH COMES FROM EVERYONE'S INDIVIDUALITY 

About you: 

A natural, confident communicator — you build rapport quickly and know how to read a client's tone before they've finished their sentence 

Commercially sharp with the ability to identify upsell and expansion opportunities and close them with confidence 

Structured and disciplined in managing a large, diverse portfolio — you don't need to be chased 

High emotional intelligence — you know when to push and when to listen 

Resilient and self-motivated — comfortable with objections, energised by outcomes, and capable of sustained high-volume outbound activity 

A strong written communicator — professional and concise in emails, proposals, and account correspondence 

Proficient in CRM platforms (Salesforce highly regarded) and the Microsoft Office Suite 

10+ years of experience in telephone-based account management, inside sales, or customer success — ideally within SaaS, HR technology, compliance, or professional services 

Previous experience in compliance or background screening platforms is highly regarded 

Tertiary qualification in Business, Commerce, or a related field is desirable — but experience will speak louder 

DELIVERING THE GOOD, STRIVING FOR THE GREAT 

What You'll Do: 

Proactively call and engage a defined portfolio of existing mid-tier clients to drive retention, upsell, and cross-sell opportunities 

Run structured, calendar-driven outbound call and email campaigns to ensure regular, meaningful touchpoints across all allocated accounts 

Identify commercial opportunities through account reviews and translate them into revenue outcomes 

Deliver compelling product demonstrations and capability presentations over the phone 

Negotiate commercial terms, pricing, and service arrangements confidently and professionally 

Own your sales pipeline — tracking activity, forecasting accurately, and reporting outcomes to management 

Focus on retention and renewals of allocated mid-tier accounts 

Serve as the first point of escalation for inbound account queries, contract questions, relationship concerns and expansion plans 

Resolve client enquiries promptly and professionally, ensuring a seamless and high-quality customer experience 

Onboard new SME clients and manage the full lifecycle from implementation through to embedded, self-sufficient use 

Conduct regular scheduled account reviews if required verbally and in writing, assessing product usage, satisfaction, and forward opportunity selling 

ARE YOU READY TO BE A KINATICAN? 

Where our passion, talent, delivery and impact collide, our purpose lies. Powering insights for better, safer workplaces — helping organisations to know their people. We are a global leader in Reg-Tech, listed on the ASX, with a team culture built on individuality, integrity, and impact. 

Why join us: 

Flexible and supportive work environment   

A culture of development and recognition, we want our people to thrive!   

Work for an ASX listed company and a leader in Reg-Tech   

Join the company at an incredibly exciting time and enter a world of energy, enthusiasm and innovation   

TELL US ABOUT YOURSELF 

Apply now with your resume (with cover letter appreciated).

Research shows that while men apply to jobs when they meet an average of 60% of the criteria, women and other marginalised individuals tend to only apply when they check every box. If you think you have what it takes (a growth mindset) but don't necessarily meet every single point on the job description, please still get in touch. We'd love to have a chat and see if you could be a great fit.