Senior Technology Specialist (Moodle)

Arηs Group, Part of Accenture, specializes in the management of complex public sector IT projects, including systems integration, informatics and analytics, solution implementation and program management. Our team helps lead clients through digital and information systems design, bringing expertise in a variety of areas ranging from software development, data science and security management to machine learning, cloud, and mobile development. Arηs Group was acquired by Accenture in July 2024. 

The Senior Technology Specialist will be responsible for the end-to-end technical management, optimisation, and evolution of the Moodle Learning Management System (LMS) and its supporting infrastructure. The role requires a high level of autonomy, technical judgment, and quality assurance, operating in close cooperation with ICTU and external service providers.

Database Monitoring, Maintenance and Backup

• Monitor, maintain, and optimize Moodle MySQL databases to ensure performance, integrity, and availability.
• Perform routine database clean-ups, index optimization, and performance tuning.
• Ensure that automated database and file backups are correctly configured and executed.
• Conduct regular backup restore tests to validate recovery procedures.

Application Monitoring and Performance Optimization

• Tune Moodle configuration parameters, including caching mechanisms, PHP limits, and Apache web server settings.
• Manage and optimize Moodle cron jobs to ensure efficient execution without system overload.
• Proactively identify and resolve performance bottlenecks using monitoring metrics.

Security and Compliance

• Collaborate with ICTU to implement and maintain security measures such as SSL certificates, firewalls, and server access controls.
• Support authentication and authorization mechanisms within Moodle.
• Participate in system security audits and compliance activities.

Moodle Plugin Management

• Install, configure, update, and maintain third-party and custom Moodle plugins.
• Ensure plugin compatibility with Moodle core versions.
• Troubleshoot and resolve plugin-related issues with minimal service disruption.

Cloud Environment Management :

• Monitor the Moodle cloud environment in cooperation with the cloud service provider and ICTU.
• Assess system performance against SLA requirements and propose optimization actions.
• Ensure that sufficient computing resources are available to support Moodle operations within defined tolerances.

Automation and Scripting :

• Develop, maintain, and execute automation scripts (e.g. shell scripts, cron jobs) for backups, log rotation, and routine system maintenance.
• Improve operational efficiency through automation and standardization.

Monitoring and Logging :

• Monitor system health, performance, and uptime using organizational monitoring tools.
• Regularly review Moodle and server logs to proactively detect, analyze, and resolve issues.

Moodle Integration Management :

• Support, maintain, and troubleshoot existing integrations with third-party systems (e.g. SSO, analytics, Power BI).
• Maintain and troubleshoot Moodle API-based integrations when required.

Custom Development, Data Quality and Quality Assurance :

• Develop custom Moodle features based on business requirements.
• Participate in the full Software Development Life Cycle (SDLC), including testing and quality assurance.
• Contribute to the design, implementation, and continuous improvement of the data quality framework in collaboration with other units.

AI Integration and Innovation :

• Develop and/or integrate AI and Large Language Model (LLM) solutions within the learning technology ecosystem.
• Support innovation initiatives related to intelligent learning, analytics, and automation.

Technical Documentation :

• Create, maintain, and update technical documentation related to Moodle deployment, configuration, upgrades, and troubleshooting.
• Document Linux server configurations, backup procedures, and recovery processes in coordination with IT and LMS teams.

• Bachelor's plus a minimum of 10 years of relevant professional experience
• Presents excellent command of English, at least at B2 level
• Proven experience in senior-level technical roles supporting Moodle LMS in production environments.
• Demonstrated ability to work independently, deliver high-quality results, and manage complex technical environments.
• Strong hands-on experience with Apache, PHP, and MySQL, including database performance tuning and maintenance.
• Advanced experience in Moodle LMS administration, including upgrades, patching, performance optimisation, and system maintenance.
• Proven expertise in Moodle plugin management, including installation, updates, compatibility checks, and troubleshooting.
• Experience supporting and troubleshooting Moodle APIs and third-party integrations (e.g. SSO, analytics platforms).
• Solid experience in Linux server administration for hosting and maintaining Moodle environments.
• Strong knowledge of Moodle security, including authentication, authorisation, SSL certificates, firewalls, and security audits.
• Experience managing scalable Moodle architectures, including cloud-based deployments.
• Practical experience with automation and scripting (e.g. shell scripting, cron jobs).
• Familiarity with monitoring and logging tools for system health, performance, and availability.
• Experience with AI and LLM-based solutions applied to Moodle and e-learning technologies.