Senior Technology Operations Center (TOC) Analyst

ZILLIONTECHNOLOGIESINC

Glen Allen, VA, United States Remote permanent

Posted: May 19, 2026

Job Description

Zillion Technologies Inc. - (ZTI) is a global business consulting and technology solutions provider. Zillion delivers innovative business solutions that give clients a competitive edge.

Job Title: Senior Technology Operations Center TOC Analyst

Location: Fully Remote 

Work Schedule: Monday - Friday: - 8:30 AM - 5:30 PM, 1 hour lunch

Assignment Description:

The Tier 3 – Senior TOC Analyst serves as the highest-level technical escalation point within the Technology Operations Center. The role focuses on advanced troubleshooting, serves as primary incident manager during declared events, and optimizes monitoring capabilities, with specific emphasis on SolarWinds for proactive detection and resolution. 

Assignment Accountabilities:

• Serve as the Tier 3 escalation resource for complex issues detected through monitoring platforms such as SolarWinds, ThousandEyes, etc.
• Lead technical triage during major incidents using monitoring tool metrics, NetPath, Splunk logs, system telemetry, and performance analytics.
• Tune monitoring alert thresholds, dashboards, service maps, and suppression logic.
• Identify gaps in monitoring and collaborate with engineering teams to on-board new systems into the monitoring platforms.
• Develop and maintain platform-specific runbooks, diagnostic guides, and topology documentation.
• Coordination with Infrastructure, Cloud, Network, and App teams.
• Coordination with Business Units for new application alerting implementation/discovery.
• Provide guidance and mentorship to Tier 1 and Tier 2 analysts.
• Support DR exercises and validate monitoring readiness using SolarWinds insights. 

Organizational Relationship:

This assignment reports to the Technology Operations Center Manager.

Education & Experience:

• 5–7+ years of IT operations or TOC/NOC experience.
• Strong hands-on SolarWinds experience (NPM, NTA, SAM, or related modules).
• Deep technical knowledge across servers, networks, cloud, virtualization.
• Excellent communication, troubleshooting, and incident leadership skills. 

Preferred:

• Banking experience.
• Certifications: ITIL v4, CCNA, Network+, SolarWinds SCP.
• Scripting/automation experience.
• Familiarity with SIEM and security event correlation. 

Knowledge & Skills:

Expert troubleshooting ability, calm under pressure, strong documentation skills, collaborative communication.

• Ability to communicate and interact successfully with a diverse community and to develop and maintain positive professional relationships with the team and our customers.
• Broad technical foundation, including an in-depth knowledge of monitoring tools such as SolarWInds and ThousandEyes, bank applications.
• Strong documentation skills and attention to detail.
• Creative thinking and problem solving. 
• Ability to handle multiple tasks and meet deadlines.

Thanks & Regards, 

Praveen Kumar,

Sr. Recruiter

Zillion Technologies Inc

E-mail: praveen(at)zilliontechnologies(dot)com 

Phone: 571-814-3745 

Why Apply Through MisuJob?

AI-Powered Job Matching: MisuJob uses advanced artificial intelligence to analyze your skills, experience, and career goals. Our matching algorithm compares your profile against thousands of job requirements to find positions where you have the highest chance of success. This saves you hours of manual job searching and ensures you only see relevant opportunities.

One-Click Applications: Once you create your profile, applying to jobs is effortless. Your resume and cover letter are automatically tailored to highlight the most relevant experience for each position. You can apply to multiple jobs in minutes, not hours.

Career Intelligence: Beyond job matching, MisuJob provides valuable career insights. See how your skills compare to market demands, identify skill gaps to address, and understand salary benchmarks for your experience level. Make data-driven decisions about your career path.

Frequently Asked Questions

How do I apply for this position?

Click the "Register to Apply" button above to create a free MisuJob account. Once registered, you can apply with one click and track your application status in your dashboard.

Is MisuJob free for job seekers?

Yes, MisuJob is completely free for job seekers. Create your profile, get matched with jobs, and apply without any cost. We help you find your dream job without any hidden fees.

How does AI matching work?

Our AI analyzes your resume, skills, and experience to understand your professional profile. It then compares this against job requirements using natural language processing to calculate a match percentage. Higher matches mean better fit for the role.

Can I apply to jobs in other countries?

Absolutely. MisuJob features jobs from companies worldwide, including remote positions. Filter by location or look for remote opportunities to find jobs that match your preferences.

Ready to Apply?

Join thousands of job seekers using MisuJob's AI to find and apply to their dream jobs automatically.