Senior Technician (Technical Coordination)

SGP Recruiting provides both operations and strategic support to Tribal 8(a) and commercial organizations. Our client is an ISO certified international Information Technology consulting and Engineering Services company focused on supporting public and private sector customers as they tackle their most daunting Information Technology and business challenges.

They are seeking a Senior Technician (Technical Coordination) to support an upcoming NATO ACT program in Norfolk, VA. This is a great opportunity to be part of an international company specializing in the provision of services in the area of information systems and technologies, outsourcing solutions, and application development services to government and non-government organizations.

Working Location: Norfolk, VA.

Employment Type: 1099, B2B

Compensation: $40-45/hr USD

Language: High proficiency level in English language

Security Clearance: NATO Secret

DUTIES/ROLE:

Specialist advice

• Provides detailed and specific advice regarding the application of their specialism to the organization’s planning and operations.

• Actively maintains knowledge in one or more identifiable specialisms.

• Recognizes and identifies the boundaries of their own specialist knowledge.

• Where appropriate, collaborates with other specialists to ensure advice given is appropriate to the organization’s needs.

Knowledge management

• Maintains knowledge management systems and content to meet business needs.

• Supports others to enable them to complete knowledge management activities and form knowledge management habits.

• Supports changes to work practices to support capture and use of knowledge.

• Reports on the progress of knowledge management activities.

• Configures and develops knowledge management systems and standards.

Availability management

• Analyses service and component availability, reliability, maintainability and serviceability.

• Contributes to the availability management process and its operation.

• Performs defined availability management tasks.

• Ensures that services and components meet and continue to meet all of their agreed performance targets and service levels.

• Implements arrangements for disaster recovery and documents recovery procedures.

• Conducts testing of recovery procedures.

Incident management

• Provides first line investigation and gathers information to enable incident resolution and allocate incidents.

• Advises relevant persons of actions taken.

Problem management

• Investigates problems in systems, processes and services.

• Assists with the implementation of agreed remedies and preventative measures.

Customer service support

• Responds to common requests for service by providing information to enable fulfilment.

• Promptly allocates unresolved calls as appropriate.

• Maintains records, informs users about the process and advises relevant persons of actions taken.

Essential Qualifications/Experience:

• Higher vocational training in a relevant discipline with 1 year of post-related experience, or a secondary educational qualification with 3 years of post-related experience.
• 1+ year of practical experience in supporting the implementation and maintenance of ICT end systems within a large organization.
• Experience configuring hardware and software.
• An understanding of ICT systems and the ability to work independently.

Desirable Qualifications/Experience:

• Higher vocational training in a relevant discipline with 2 years of post-related experience, or a secondary educational qualification with 4 years of post-related experience.
• 2+ years of practical experience in the implementation and maintenance of ICT end systems within a large organization.
• Extensive experience configuring hardware and software.
• A strong understanding of ICT systems and the ability to work independently to solve problems.
• Practical experience troubleshooting technical issues and providing technical support to end users.

Technical Skills:

• Incident management (USUP) Level 4.
• Problem management (PBMG) Level 3.
• Customer service support (CSMG) Level 3.
• Specialist advice (TECH) Level 4.
• Availability management (AVMT) Level 4.
• Knowledge management (KNOW) Level 3.