Senior Technician (AV/VTC Support)

SGP Recruiting provides both operations and strategic support to Tribal 8(a) and commercial organizations. Our client is an ISO certified international Information Technology consulting and Engineering Services company focused on supporting public and private sector customers as they tackle their most daunting Information Technology and business challenges.

They are seeking a Senior Technician (AV/VTC Support) to support an upcoming NATO ACT program in Norfolk, VA. This is a great opportunity to be part of an international company specializing in the provision of services in the area of information systems and technologies, outsourcing solutions, and application development services to government and non-government organizations.

Working Location: Norfolk, VA.

Employment Type: 1099, B2B

Compensation: $42-47/hr USD

Language: High proficiency level in English language

Security Clearance: NATO Secret

DUTIES/ROLE:

· Support the VTC and audio/visual (VTC and A/V) services provided by the CSU in accordance with extant service level agreements and other formal service provisioning arrangements.

· Coordinate directly with the relevant front office staff to provide VIP-level VTC facilitator services to FOGOs and HQ staffs.

· Coordinate with customer OPR to establish requirements for VIP conference support (i.e., VTC and A/V), translate those requirements into agreed service provisioning in accordance with the extant service level agreement, and manage the delivery of the agreed services.

· Support the Agency's VTC Network Operations Centre to ensure seamless service delivery across the NATO enterprise and, as required, function as the Agency's gateway for establishing VTCs between the NATO enterprise and external customers in North America, with a particular focus on operational VTCs between U.S. Navy afloat assets and afloat assets from other Allies.

· Support the Senior Technician as the alternate CIS point of contact (POC) for VTC and A/V asset management, and provide first- and second-line support for the managed assets in accordance with service agreements and applicable support contracts throughout the CSU Norfolk area of geographic responsibility (AoGR).

· Support NCIA NDW VTC Engineers to maintain NATO-wide VTC infrastructure systems, and support the team as a field engineer whenever required to update or replace obsolete subsystems.

· Function as the NCI Agency point of presence in North America for all VTC and A/V services, including supporting the management of industry contracts.

· Be the subject matter expert for all VTC and A/V matters, including the development of courses of action and applicable risk assessments.

· Perform other duties as may be required.

Essential Qualifications / Experience

• 5+ years' relevant experience as a VTC and Audio Visual Technician.

• Practical experience in planning, installing, or maintaining audio/visual equipment and their associated voice or data terminal, line, and routing equipment.

• Experience in the installation, maintenance, and repair of audio/visual and simultaneous interpretation equipment.

• Experience in a customer service support environment.

• Experience in problem and incident management.

Desirable Qualifications / Experience

• Prior experience working in an international environment comprising both military and civilian elements.

• Cisco Certified Network Associate (CCNA) certified.

• Polycom Certified Videoconferencing Engineer (PCVE) certified.

• InfoComm AV Installation Level 1: System Fabrication.

• NATO Video Teleconferencing Servers (VTC MCU) Course.

• NATO HD Video Teleconferencing Facilitator (VTC HD).

• Working knowledge of Crestron / Extron control units.