Senior Technical Writer

Confidential

Colombo, Western Hybrid permanent

Posted: February 26, 2026

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Quick Summary

Create clear, accurate, and engaging documentation for software products.

Required Skills

Technical Writing User Manuals API Discussions Release Notes System Documentation Excel Online Cross-functional Collaboration Distributed Teams Markdown Confluence Git

Job Description

We are looking for an experienced Senior Technical Writer to create clear, accurate, and engaging documentation for our software products. You will work closely with engineering, product management, and support teams, both locally and globally, to translate complex technical concepts into user‑friendly content.

This role supports Global Product Management, clients and end users, and internal teams, and plays a key role in ensuring consistent, high‑quality documentation across products and regions.

Core Responsibilities & Duties

Create and maintain user manuals, API guides, release notes, system documentation, and online help content

Collaborate with global and Sri Lanka–based product teams to understand features and technical requirements

Ensure documentation is clear, consistent, and aligned with product releases

Support internal teams with training materials and knowledge‑base content

Qualification & Experience

5+ years’ experience as a Technical Writer in a software or SaaS environment

Strong understanding of software development concepts and workflows

Excellent written communication skills for technical and non‑technical audiences

Experience working with cross‑functional and distributed teams

Familiarity with Markdown, Confluence, Git, Swagger/OpenAPI

Experience with Figma or Affinity, JIRA, SharePoint, and PDF editing tools

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