Senior Technical Trainer

ABOUT IQ-EQ

We’re a leading Investor Services group offering end-to-end services in administration, accounting, reporting, regulatory and compliance needs of the investment sector worldwide. 

We employ a global workforce of 5,800+ people across 25 jurisdictions and have assets under administration (AUA) exceeding US$750 billion. We work with 13 of the world’s top 15 private equity firms.

Our services are underpinned by a Group-wide commitment to ESG and best-in-class technology including a global data platform and innovative proprietary tools supported by in-house experts.

Above all, what makes us different is our people. Operating as trusted partners to our clients, we deliver intelligent solutions through a combination of technical expertise and strong relationships based on deep client understanding. 

We’re driven by our Group purpose, to power people and possibilities.

We are looking for a Senior Technical Trainer to join our growing Group Technical Training (GTT) team. We are looking for passion, energy, and commitment in a dynamic, global, and fast-paced environment.

This role carries a specialist remit: the successful candidate will be IQ-EQ’s primary technical trainer for Open Ended Fund (OEF) operations on PAXUS, covering pricing, NAV valuation cycles, open-ended equalisation, and fund set-up. In addition to owning and delivering the OEF curriculum, the Senior Technical Trainer will contribute to the broader PAXUS training programme spanning induction, close-ended funds, transfer agency, and super user tracks.

IQ-EQ’s PAXUS-supported business spans 14+ client-facing offices, supporting 400+ clients across 620 funds, with three new offices launching in 2026. The Senior Technical Trainer is a collaborative, results-focused individual with demonstrated ability to build strong stakeholder relationships, translate complex operational concepts into effective learning, and deliver measurable capability improvement at scale.

• You’ll design and develop the Open-Ended Funds (OEF) curriculum, creating comprehensive learning materials, simulations, job aids, and assessments covering pricing models, NAV processes, equalisation, fund setup, security master management, performance fees, and data integrity within PAXUS.
• You’ll contribute to and enhance the wider PAXUS training track (Induction, CEF, TA, Super User) by delivering innovative, learner-centred content and maintaining quarterly BAU refresher training based on MyIT ticket trends and error analysis.
• You’ll deliver engaging training across classroom, virtual, and blended formats for global audiences, including onboarding cohorts, specialist OEF sessions, and launch readiness for new offices, while facilitating complex topics such as equalisation, conversion accounting, and pricing exceptions.
• You’ll measure and improve training effectiveness using KPIs and Kirkpatrick evaluation methods, leveraging assessment data, error trends, and PAXUS product updates to continuously refine content and reduce knowledge gaps, rework, and time to competence.
• You’ll collaborate with stakeholders including SMEs, operations leaders, and internal clients to align training with business priorities, contribute to governance and reporting, and communicate effectively while supporting the GTT vision for delivery excellence.

What we offer 

• Comprehensive remuneration: Competitive financial packages based upon market rates for your role, proportionate to your qualifications, level of experiences and skills profile 
• Pension Scheme: Generous employer contribution with the ability to increase employee contributions 
• Wellbeing: Additional social benefits such as medical insurance & life assurance, discounted gym memberships and the opportunity to engage with our local community via sports activities, charity programmes & environmental initiatives 
• Flexible working: We recognise the value of working flexibly and enable our employees to enjoy an excellent work-life blend 
• Support and development: We will ensure you have the right training, tools and development plan to grow and improve your skills every day.

• You bring strong technical expertise in open-ended fund accounting, with hands-on PAXUS experience across NAV valuation, pricing workflows, equalisation, performance fees, and security master management, alongside a proven ability to continuously build subject matter knowledge.
• You design and deliver effective learning solutions by selecting appropriate delivery methods (instructor-led, eLearning, blended), creating end-to-end training programmes, and applying instructional design principles (desirable) to drive measurable performance outcomes.
• You collaborate and build relationships effectively across all levels, working as part of a global GTT team, partnering with stakeholders to align training with business priorities and deliver operational impact.
• You demonstrate a data-driven, solutions-focused mindset by using analytics (tickets, errors, assessments) to identify gaps, improve performance, and achieve reductions in errors, rework, and time to competence.
• You contribute to business success by meeting key targets such as reduced PAXUS ticket volumes, improved learner satisfaction, successful onboarding and office launches, and full curriculum delivery, while remaining adaptable, resilient, and willing to travel in a fast-paced global environment.

OUR COMMITMENT TO YOU AND THE ENVIRONMENT

As a forward-looking business, sustainability is integral to our strategy and operations. Our sustainability depends on us building and maintaining meaningful, long-term relationships with all our stakeholders – including our employees, clients, and local communities – while also reducing our impact on our natural environment.

There is always more we can, and should do, to improve – whether in relation to our people, our clients, our planet, or our governance. Our ongoing success as a business depends on our sustainability and agility in a changing and challenging global landscape. We’re committed to fostering an inclusive, equitable and diverse culture for our people, led by our Diversity, Equity, and Inclusion steering committee.

Our learning and development programmes and systems enable us to invest in growing our employees’ careers, while our hybrid working approach supports our employees in achieving balance and flexibility while remaining connected to their colleagues. We want to empower our 5,800+ employees - from 94 nationalities, speaking 41 languages across 25 countries - to each achieve their potential. Through IQ-EQ Launchpad we support female managers launching their first fund, in an environment where only 15% of all private equity and venture capital firms are gender balanced.

We’re committed to growing long-term relationships with our clients and supporting them in achieving their objectives. We understand that our client’s sustainability and success leads to our sustainability and success. We’re emotionally invested in our clients right from the beginning.