Senior Technical Support Engineer-Informatica

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Job Category

Customer Success

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Your Role Responsibilities? Here's What You'll Do

• Handle customer support cases daily, including verifying cases, isolating, and diagnosing the problem, and resolving the issue.
• Review customer support cases that is stuck and providing a breakthrough.
• Ensure that knowledge management and data capture processes are followed and encourage and help convert technical solutions are converted to Knowledge base articles.
• Approach complex technical issues with varying perceptions and making use of opportunities to create productivity tools
• Coordinate with Quality Assurance and Engineering teams to aid in reporting, and resolving product defects.

What We'd Like to See

• As an important part of the Global Customer Support team, you will provide technical support for Informatica Cloud products, Cloud Data Integration and Cloud Application Integration.

Role Essentials

• Understanding of relational databases like Oracle, Sql server, MySQL
• Experience with Cloud ecosystems like AWS, Azure or GCP
• Experience in operating systems such as Windows, UNIX/Linux
• BA/BS or equivalent educational background, we will consider an equivalent combination of relevant education and experience
• Minimum 3+ years of relevant professional experience
• Experience in version control tools (Git, Bitbucket)

Senior Software Engineer

We're looking for an Senior Software Engineer candidate with experience in (PC, IICS, DQ, DG), to join our team in (Bangalore/hybrid).

You will report to the Associate Director, Technical Support.

Technology You'll Use

Informatica product knowledge, Databases, Troubleshooting, and also providing technical support for diagnosing, troubleshooting, and debugging of complex software.

Your Role Responsibilities? Here's What You'll Do

• Handle customer support cases daily, including verifying cases, isolating, and diagnosing the problem, and resolving the issue.
• Review customer support cases that is stuck and providing a breakthrough.
• Ensure that knowledge management and data capture processes are followed and encourage and help convert technical solutions are converted to Knowledge base articles.
• Approach complex technical issues with varying perceptions and making use of opportunities to create productivity tools
• Coordinate with Quality Assurance and Engineering teams to aid in reporting, and resolving product defects.

What We'd Like to See

• As an important part of the Global Customer Support team, you will provide technical support for Informatica Cloud products, Cloud Data Integration and Cloud Application Integration.

Role Essentials

• Understanding of relational databases like Oracle, Sql server, MySQL
• Experience with Cloud ecosystems like AWS, Azure or GCP
• Experience in operating systems such as Windows, UNIX/Linux
• BA/BS or equivalent educational background, we will consider an equivalent combination of relevant education and experience
• Minimum 3+ years of relevant professional experience
• Experience in version control tools (Git, Bitbucket)

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

Accommodations

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Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.