Senior Technical Support Engineer

Nix

India Remote permanent

Posted: April 28, 2026

Required Skills

Job Description

We are seeking a technically skilled senior Support Engineer. You will be responsible for delivering world-class technical support for our products, helping customers overcome technical challenges while ensuring smooth communication between users, support agents, and development teams.

This role requires a mix of strong technical troubleshooting skills, customer-oriented communication, and a proactive approach to improving processes and tools.

Key Responsibilities

• Analyze, troubleshoot, and resolve application, system, or integration issues.

• Provide outstanding support for Business Hub and Analytics Platform.

• Troubleshoot issues over calls with customers when needed.

• KNIME workflows to support issue resolution (training will be provided).

• Collaborate closely with fellow support engineers and development team members.

• Contribute to continuous improvement of support processes, tools, and knowledge sharing.

• Share technical insights with the development team to improve future releases.

• Participate in on-call rotations

Requirements

• Strong experience in technical or application support, helpdesk, ticket management or support engineering.

• Familiarity with ticketing systems (Jira, Zendesk, ServiceNow, or similar).

• Experience administering software solutions on Linux and/or Windows platforms.

• Basic knowledge of SQL database for data checks and issue investigation.

• Ability to read and analyze logs.

• Familiarity with identity providers (e.g., Keycloak), LDAP, SAML, OIDC, and OAuth.

• Strong experience or ready to work in software support, ticket management, and escalation processes.

• Knowledge of JVM,Kubernetes deployments, Docker, and RESTful APIs.

• Knowledge of major cloud infrastructures (AWS, Azure, GCP).

• Excellent communication skills in English (written and spoken).

• Ability to clearly explain technical concepts to diverse audiences.

• Strong self-organization, curiosity, and eagerness to learn.

Nice to have:

• Knowledge of monitoring tools (Grafana, Kibana, Datadog, etc.).

• Basic scripting skills (Python, Bash).

• Experience supporting SaaS products.

• Understanding of CI/CD pipelines and DevOps processes.

We offer*:

• Flexible working format - remote, office-based or flexible

• A competitive salary and good compensation package

• Personalized career growth

• Professional development tools (mentorship program, tech talks and trainings, centers of excellence, and more)

• Active tech communities with regular knowledge sharing

• Education reimbursement

• Memorable anniversary presents

• Corporate events and team buildings

• Other location-specific benefits

*not applicable for freelancers

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