Senior Technical Program Manager, Diagnostics & Serviceability

Zoox is looking for a Senior Technical Program Manager to support our service test development efforts. In this role, you will work cross-functionally across manufacturing, engineering, and service to help us deliver our milestones. You will take on the role of a bridge between test development, engineering, and service operations, and develop project schedules, identify risks, and drive internal and external teams to meet deliverables. 

The Test and Diagnostics Engineering (TDE) team is responsible for test solutions from “chip” to “car” to “care”. Our product responsibilities range from the sensor stack, control boards, compute units, to the autonomous platform. This role is focused on delivering test solutions to accelerate our service operations and spans automotive diagnostics and electrical serviceability. Deliverables include documentation for technicians, tools, and kits to improve service efficiency and diagnostics. 

Zoox is a fast-paced environment, and we expect our TPMs to seamlessly switch between the technical and project management aspects of this role.

In this role, you will::
Define team deliverables with cross-functional leadership, ensuring alignment with company milestones and strategy. Oversee delivery of service solutions—software, hardware, and documentation—on time, meeting program goals and KPIs. Identify and communicate risks to stakeholders, continuously evaluating schedule impact and mitigation options. Partner with finance and senior leadership on resource allocation, headcount, and budget planning. Collaborate with engineers, procurement, vendors, and stakeholders to gather requirements, deploy new tools, and track performance. Maintain and enhance the Diagnostics Tooling Program, ensuring compliance, continuous improvement, and fleet support.

Qualifications:
BS or MS in engineering (electrical/electronics, computer hardware, software, or related fields) 8+ years of industry experience in a similar role, spanning engineering or project management Excellent communication skills across diverse audiences (senior management, engineers) using written and verbal methods as appropriate Prior experience in working with contract manufacturers, automotive suppliers  Knowledge of testing and servicing electronic assemblies

Bonus Qualifications:
Experience in an automotive service environment, with deep technical knowledge of automotive components, diagnostics, and harnesses. Proficiency in project management and data tools, including Google Suite, Jira, Gantt charts, and the ability to distill complex technical information clearly. Familiarity with programming and data analysis (Python, SQL, Linux) and a track record of managing complex projects in autonomous vehicle companies.

About Zoox
Zoox is developing the first ground-up, fully autonomous vehicle fleet and the supporting ecosystem required to bring this technology to market. Sitting at the intersection of robotics, machine learning, and design, Zoox aims to provide the next generation of mobility-as-a-service in urban environments. We’re looking for top talent that shares our passion and wants to be part of a fast-moving and highly execution-oriented team.

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Accommodations
If you need an accommodation to participate in the application or interview process please reach out to [email protected] or your assigned recruiter.

A Final Note:
You do not need to match every listed expectation to apply for this position. Here at Zoox, we know that diverse perspectives foster the innovation we need to be successful, and we are committed to building a team that encompasses a variety of backgrounds, experiences, and skills.