Senior Technical Product Manager - SmartHome Hardware

Location: Vancouver, BC, CA, V6B 0M3
Req ID: 51587
Jobs by Category: Sales and Marketing
Job Function: Product Management & UX/UI Design
Status: Full Time
Schedule: Regular
Description

Create awesome experiences for our customers.

Our team and what we’ll accomplish together

Our Connected Home Hardware team researches, ideates, designs, develops, and manages consumer technologies to make our customers' interaction with TELUS services faster, seamless, and more reliable. Whether finding new ways to connect consumer devices, advancing product form factors, or improving machine-to-human interactions, our team focuses on improving our customers' lives by making technology simpler and friendlier.

We work closely with our engineers, marketing teams, industrial designers, and manufacturing partners to manage products from conception to launch and retirement. We support Optik TV, internet access hardware, Boost Wi-Fi, SmartHome, and more.

What you’ll do

As a Senior Technical Product Manager - SmartHome Devices and Accessories (L4 Product) in the TELUS Connected Home Hardware Team, you will develop and manage our portfolio of hardware devices that support our SmartHome service. You will assess and evaluate TELUS’ current and future SmartHome hardware portfolio for products including but not limited to IoT hubs, security cameras, security and life safety sensors, door locks, lighting controls, thermostats, and the accessories complementing these devices. To achieve this, you will manage the end-to-end product lifecycle for your product portfolio, working with ODM/OEM partners to define, develop and launch the products, and managing them post-launch until their end of life. You will define the overall strategy, product roadmap, and technical/feature specifications for our products based on long-term product vision, user needs, technical and market trends, and platform capabilities.

Specifically, you will:

Serve as the subject matter expert on competitor products, vendor roadmaps, IoT protocols, Wi-Fi protocols, smart home technologies, home security and automation technologies
Develop product roadmap and the in-home deployment architecture for current and new products
Conduct market research (technology, consumer, competitor), develop product design (industrial design, packaging, mechanical design, features, useability, and onboarding), and write requirements documentation
Engage with and get buy-in from several stakeholders and partners, both internally and externally, on your proposed product roadmap
Create, maintain, present, and get approval for business cases that support your product roadmap from all leadership levels
Evaluate mechanical design, RF design, CMF (colour, material, finish) as part of the product development process
Lead all internal and external teams for product launches and ongoing management, including vendors, engineering (RF, mechanical, software, and firmware), systems and ordering, marketing, logistics, and supply chain
Create, maintain, and share project plans and schedules for new product development with all leadership levels, both internally and externally
Maintain strategic partnerships with various hardware, silicon, and software vendors

Qualifications

What you bring

5+ years experience managing technical projects through to completion
Degree in business, engineering, or a related field, or equivalent experience
Experience building and driving business priorities for a product portfolio, including ROI analysis, budgeting, and cost-benefit analysis
Experience translating market trends, customer needs, and competitive landscape into product strategies and roadmaps
Experience working with third-party vendors, particularly manufacturers
Deep understanding and experience with consumer electronics development life cycles and various electronics manufacturing working models
Excellent verbal and written communication skills to bridge technical and business teams
Excellent organizational, time management, and presentation skills

Great-to-haves

Experience with new technology development
Experience with consumer electronics or telecom industry
PMP Certification
Agile Product Management Certification
Knowledge of Jira and Confluence
Knowledge of Monday.com
Knowledge of G-suite
Spoken Mandarin is helpful when communicating with manufacturing partners

Salary Range: $92,000-$138,000
Performance Bonus or Sales Incentive Plan: 15%

Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. In addition, TELUS offers rewarding benefits, which may vary per job function, such as:

Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
Flexibility to work in-office, virtually or a combination of both, based on the role's requirements
Generous company matched pension and share purchase programs
Opportunity to give back to communities in which we work, live and serve
Career growth and learning & development opportunities to develop your skills
And much more …
A bit about us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.

You’ll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We’re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you’re helping us make the future friendly.

Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.