Senior Technical Implementation Specialist

Job Description

WE ARE LOOKING FOR A NEW COLLEAGUE:

Senior Technical Implementation Specialist

YOU AND YOUR TEAM

Technical Implementation Specialist team is responsible for performing product installations as well as troubleshooting assistance for clients across APAC countries. We support LSEG desktop and server, transactions, and market data products.

Technical Implementation Specialists are engineering experts who leverage innovative technologies to ensure global consistency of installation processes and faster product implementation.

WHY IS THIS JOB IMPORTANT?

This team is part of the global group performing technical implementations of internal products all over the world. We work with world’s largest financial institutions taking care of their critical transactions, market and data infrastructure. We have the opportunity to shape the way in which LSEG implements software and hardware on customer sites globally.

SOME OF DAILY TASKS YOU WILL PERFORM:

• Performing product installations using global consistent methodologies
• Acting as a Subject Matter Expert (SME) and go-to person for internal stakeholders 
• Leading or actively participating in the creation and refinement of new processes and procedures 
• Representing the TIS team in cross-functional meetings and initiatives 
• Delivering and organizing cross-team trainings to share knowledge and best practices 
• Making your work visible through KPI reporting (e.g., lead-time-to-deliver, effort tracking) 
• Driving innovation and optimization in daily operations and technical workflows 
• Performing product installations using globally consistent methodologies 
• Executing tasks from project plans and Statements of Work (SOWs) 
• Troubleshooting and resolving implementation issues to minimize client impact 
• Assist with ProCare (tailored solutions for customers on top of existing product portfolio)
• Participating in product migrations and implementations of financial systems 
• Maintaining and updating technical documentation (e.g., Visio diagrams) 
• Providing feedback to QA and Development teams to improve product quality 
• Delivering technical training/guidance to both clients and internal teams 

WHAT DO YOU NEED TO BRING?

• Proactive can-do attitude
• Expert knowledge in key areas including operating systems (Linux, Windows), networking technologies, security standards
• Good problem management and troubleshooting skills
• Experience in a customer facing technical service role
• Ability to work with virtual teams to successfully deliver projects
• Ability to communicate effectively with various internal and external teams
• Understanding of project management principles
• Logical thinking/problem solving, self-motivation and a strong contribution within a team
• Fluency in English as working languages (knowledge of an additional language would be an advantage)

YOU WILL BE EVEN MORE COMPETITIVE IF:

• You have hands on experience with computer networks (TCP/IP, DNS, DHCP, VPN, routing)
• You are familiar with any of the programming/coding languages (e.g. Bash, Java, Python, .NET, Angular, Powershell)
• You know IT security standards and best practices
• You are experienced in financial applications
• You have basic awareness of any of the Cloud environments (Google, AWS, Azure)
• Your have financial domain knowledge(Good to have)

YOU RECEIVE:

• Casual and diverse office environment where colleagues come from over 30 countries
• Competitive salary
• Flexibility and home-office opportunities
• Two additional days off for voluntary jobs
• Access to internal products with real-time economic data
• Wellbeing scheme including private healthcare, pension and more
• High standards of ethics in the workplace

About LSEG:

LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.

Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.

Career Stage:

Senior Associate

London Stock Exchange Group (LSEG) Information:

Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you.

LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.

Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.

You will be part of a collaborative and creative culture where we encourage new ideas. We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives. Our charity, the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence. Colleagues can get involved through fundraising and volunteering.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it’s used for, and how it’s obtained, your rights and how to contact us as a data subject.

If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.