Senior Technical Evangelist - AI

Cyara is the global leader in AI-powered customer experience assurance, committed to eradicating bad CX. As the only unified platform for continuous testing and monitoring across voice, digital, messaging, and conversational AI channels, Cyara empowers hundreds of the world’s leading brands to optimize more than 350 million customer journeys every year. With enterprises rapidly deploying agentic AI systems that adapt, learn, and make autonomous decisions in real time, Cyara provides the assurance layer that turns pilots into production-ready deployments—testing AI agents with AI agents to catch what scripts can’t. From full journey visibility to AI governance, trust validation, and compliance, Cyara ensures every touchpoint works flawlessly and every AI interaction solves customer problems while delighting them in the process. Cyara helps businesses deliver secure, friction-free, and high-quality CX at scale. Interested to find out more about us? Check out: www.cyara.com

Cyara’s Diversity, Equity, Inclusive and Belonging Statement:
At Cyara, we are dedicated to fostering a workplace that embodies equal opportunity and champions diversity, equity, inclusion, and belonging (DEIB). We strive to cultivate an environment where every individual feels valued, respected, and empowered to bring their whole selves to work, contributing unique perspectives and talents. Our commitment includes continuously evaluating and enhancing our policies, practices, and culture to align with our DEIB principles. We ensure a discrimination-free environment where individuals are evaluated solely on their merits and abilities, regardless of legally protected statuses such as sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, gender identity, veteran status, or medical condition. By celebrating our differences and championing inclusivity, we enrich our organization, make more thoughtful decisions, and drive collective success.

Cyara’s Values Statement: At Cyara, our values shape everything we do. We're passionate about Delivering Excellence by putting the customer first, collaborating globally, and always striving to improve. We take smart risks and Innovate Boldly, setting new standards and learning from every experience. Integrity First is our cornerstone—we value humility, authenticity, and respect for diversity, building trust in all we do. We Embrace Curiosity by empowering you to experiment, learn, and grow in a dynamic environment. At Cyara, our values drive us forward, shaping a culture where innovation and excellence thrive.

Cyara is building the next generation AI-native CX assurance platform, helping enterprises test, monitor, and trust AI-powered customer experiences across voice, chat, and digital channels.

We are looking for a Senior Technical Evangelist who can serve as both a deep technical expert and an industry thought leader. This role will shape how the market understands AI Trust, agentic AI testing, and CX observability.

You will work across product, engineering, customers, partners, and the broader AI ecosystem to translate complex technology into practical frameworks that help enterprises deploy AI safely and at scale.

This is a high impact technical role.

Key Responsibilities:
Industry Thought Leadership

• Establish Cyara as a category leader in AI Trust and AI assurance through original technical insights and frameworks.

• Publish technical papers, blogs, and industry viewpoints on topics such as:

• AI testing frameworks

• LLM and agentic AI evaluation

• AI reliability and governance

• CX observability for AI systems

• Represent Cyara as a technical thought leader at technical conferences and panels.

• Contribute to shaping industry conversations partners, and customers.

Technical Evangelism

• Translate complex platform capabilities into clear technical narratives for developers, architects, and technical decision-makers.

• Deliver deep technical demos, workshops, and architecture sessions with enterprise customers and partners.

• Present Cyara’s vision and technical approach at industry events, webinars, and developer conferences.

Developer & Technical Community Engagement

• Engage with developers, AI engineers, and platform architects building conversational AI and CX platforms.

• Produce technical content including:

• blogs

• technical deep dives

• architecture guides

• demo applications

• Create reference architectures and example implementations demonstrating Cyara platform capabilities.

Product Insight & Strategic Feedback

• Act as a bridge between the external technical community and Cyara’s product teams.

• Provide structured feedback from customers, partners, and developers to influence product roadmap and developer experience.

• Identify emerging trends in:

• AI agents

• conversational AI

• AI testing and evaluation

• enterprise AI governance

Technical Enablement

• Support Sales Engineering, Partners, and Customer Success with deep technical expertise.

• Build demo environments and solution architectures for key use cases.

• Help internal teams understand how Cyara’s AI platform works under the hood.

What We're Looking For:
Technical Expertise

• Deep understanding of AI/ML systems, APIs, and cloud architectures

• Hands-on experience with LLMs, conversational AI, or AI agents

• Strong familiarity with software development and developer ecosystems

Preferred technical skills:

• Python, JavaScript, or similar languages

• Experience with AI evaluation, testing frameworks, or observability tools

• Knowledge of contact center platforms (Genesys, NICE, Five9, Zoom, etc.)

Experience

• 10+ years in roles such as:

• Technical Evangelist

• Developer Advocate

• Solutions Architect

• Technical Product Leader

• AI Architect

• Demonstrated ability to influence technical communities and industry conversations

• Track record of publishing technical content and speaking at conferences

• Experience working with enterprise customers and developer ecosystems

Personal Traits

• Exceptional communicator who can simplify complex systems and inspire technical audiences

• Curious and hands-on — enjoys building demos and exploring new technologies

• Comfortable engaging with developers, architects, analysts, and executives

• Passionate about shaping the future of responsible AI systems

Why Join Cyara:
• Help define the emerging category of AI assurance and trust

• Work with leading enterprises deploying AI-powered customer experiences

• Shape how the industry builds reliable, testable AI systems

• Influence the next generation of agentic AI platforms

Why you should join us:
At Cyara you’ll have the opportunity to work with a group of people who share common goals, are driven by a similar passion, and value the expertise of their peers. Cyara is committed to being an equal opportunity employer, focused on building and maintaining a diverse, inclusive and authentic workplace; and a work environment that is free from discrimination and harassment, based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy. At Cyara we appreciate and welcome the fact that our culture is living and growing as we continue to evolve over time. With this opportunity comes the chance to enjoy a flexible work environment, competitive compensation and a work culture that's results-oriented, fast-paced and focused on continuous improvement, whilst maintaining a family first, team oriented, and ever positive atmosphere.

Cyara cares for its own - you’ll feel that on your first day - and you'll get the chance to work for a global, growing company, and an all-inclusive team of innovators. We credit our amazing growth and success to the fact that we’ve built our business on four essential values that we live and breathe every day:
Deliver Excellence
Innovate Boldly
Integrity First
Embrace Curiosity

Interested? Know someone who might be? Apply online now.

Agencies: Thanks, but we’ve got this one! Please, no phone calls or emails to any employees of Cyara outside of the Talent Acquisition team. Cyara’s policy is to only accept resumes from Agencies via the Cyara Agency Portal. Agencies must have a valid fee agreement in place, and they must have been assigned the specific requisition to which they submit resumes, by the Cyara Talent Acquisition team before submitting any CVs. Any resume submitted outside of this process will be deemed the sole property of Cyara and, in the event, a candidate is submitted outside of this policy is hired, no fee or payment of any kind will be paid.