Senior Technical Editor

Zenoti provides an all-in-one, cloud-based software solution for the beauty and wellness industry. Our solution allows users to seamlessly manage every aspect of the business in a comprehensive mobile solution: online appointment bookings, POS, CRM, employee management, inventory management, built-in marketing programs and more. Zenoti helps clients streamline their systems and reduce costs, while simultaneously improving customer retention and spending. Our platform is engineered for reliability and scale and harnesses the power of enterprise-level technology for businesses of all sizes

Zenoti powers more than 30,000 salons, spas, medspas and fitness studios in over 50 countries. This includes a vast portfolio of global brands, such as European Wax Center, Hand & Stone, Massage Heights, Rush Hair & Beauty, Sono Bello, Profile by Sanford, Hair Cuttery, CorePower Yoga and TONI&GUY.

Our recent accomplishments include surpassing a $1 billion unicorn valuation, being named Next Tech Titan by GeekWire, raising an $80 million investment from TPG, ranking as the 316th fastest-growing company in North America on Deloitte’s 2020 Technology Fast 500™. We are also proud to be recognized as a Great Place to Work CertifiedTM for 2021-2022 as this reaffirms our commitment to empowering people to feel good and find their greatness. To learn more about Zenoti visit: https://www.zenoti.com

Key Responsibilities

• Edit and proofread user documentation, training content, and release communications for clarity, grammar, structure, accuracy, and tone.

• Ensure that all content aligns with Zenoti's editorial guidelines, Microsoft Style Guide principles, and web accessibility standards.

• Collaborate with the Lead for Content Localization to ensure that content is optimized for localization compatibility and can be accurately translated with minimal human intervention.

• Validate terminology consistency, plain language use, and sentence structure to improve the performance of AI-based translation and summarization tools.

• Provide detailed, constructive feedback to technical writers, supporting a culture of continuous learning and editorial excellence.

• Develop and maintain editorial templates, checklists, and quality benchmarks for documentation and microcopy.

• Perform final quality assurance reviews before publishing to the Help Center and other customer-facing platforms.

• Stay current with AI-powered content tools (e.g., grammar correction, summarization, SEO optimization, localization QA) and incorporate them into editorial workflows.

• Collaborate with SMEs, product managers, designers, and engineers to fact-check and validate technical accuracy.

• Participate in ongoing process improvements related to documentation workflows, metrics, and editorial automation.

Qualifications

• Bachelor’s or Master’s degree in English, Journalism, Technical Communication, Computer Science, Engineering, or a related field.

• 8+ years of experience in technical editing, ideally in a SaaS or B2B product environment.

• Excellent command of English grammar, syntax, and style.

• Familiarity with structured authoring tools (e.g., Paligo, MadCap Flare), CMS platforms, and HTML/XML-based authoring environments.

• Demonstrate experience in working with Gen AI.

• Strong knowledge of content architecture, page composition, and digital readability principles.

• High attention to detail and the ability to prioritize under tight deadlines.

Preferred Skills

• Strong familiarity with technical writing and the ability to apply inclusive language and formatting principles to ensure content is accessible and user-friendly for diverse audiences.

• Solid understanding of best practices for technical documentation, including keyword integration, metadata optimization, and structuring for enhanced searchability within Help Centers and AI Assistant’s search engines.

• Proficiency in leveraging AI-powered editorial tools (e.g., Grammarly, Writer, ChatGPT, or other LLM-based applications) to enhance consistency, clarity, and editorial efficiency across content types.

• Exposure to structured authoring, version-controlled content environments, and the ability to work effectively within content management systems (CMS) or documentation platforms.

Why Join Zenoti?

• Drive content quality in a high-impact role within a global tech product company.

• Collaborate with a cross-functional team of talented writers, designers, and developers.

• Help shape content experiences used by thousands of customers across 50+ countries.

• Gain hands-on experience with cutting-edge AI tools and global content delivery platforms.

If you're passionate about high-quality content, understand how AI and localization shape user experience, and thrive in a fast-paced, collaborative environment—we’d love to hear from you.

Zenoti provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.