Senior Technical Director-Value Delivery

Cognite operates at the forefront of industrial digitalization, building AI and data solutions that solve some of the world’s hardest, highest-impact problems. With unmatched industrial heritage and a comprehensive suite of AI capabilities, including low-code AI agents, Cognite accelerates the digital transformation to drive operational improvements.

Our moonshot is bold: unlock $100B in customer value by 2035 and redefine how global industry works.

What Cognite is Relentless to achieve

We thrive in challenges. We challenge assumptions. We execute with speed and ownership. If you view obstacles as signals to step forward - not step back - you’ll feel at home here. Join us in this venture where AI and data meet ingenuity, and together, we forge the path to a smarter, more connected industrial future.

How you’ll demonstrate Ownership

1. Team Leadership

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Customer-Facing Excellence: Define standards for professional conduct in client interactions, ensuring the team clearly communicates technical concepts and understands customer needs.

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Stakeholder Communication: Ensure accurate and timely communication of progress, risks, and findings to internal and client leadership, translating technical insights into business outcomes.

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Continuous Improvement: Lead retrospectives and lessons-learned sessions to improve delivery processes and performance.

2. Technical Team Mentorship (Data Scientists, Engineers, Architects)

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Mentorship & Career Development: Guide technical team members on career growth, technical skills, and client engagement best practices.

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Solution Delivery Guidance: Provide direction on technical methodologies including solution design documentation, code quality, and data modeling standards to ensure rigorous and high-quality delivery.

3. Project Management Alignment

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Delivery Alignment: Partner with Project Managers to ensure timelines and resource plans are technically feasible and aligned with project goals.

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Risk & Governance Support: Identify technical dependencies and provide mitigation strategies.

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Scope & Resource Insight: Support PMs in managing scope changes and their impact on effort, resources, and delivery health.

4. Delivery Excellence & Customer Success

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Strategic Project Ownership: Lead complex or strategic engagements, serving as the primary point of contact and escalation point across Revenue, Product, Engineering, and external partners.

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Standards Implementation: Enforce technical delivery standards and best practices.

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Escalation Management: Manage internal escalation processes for critical customer issues.

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Customer Feedback & Improvement: Analyze feedback (CSAT, NPS) and implement improvements in tools, processes, and methodologies.

5. Financial & Operational Performance

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Financial Management: Manage financial health of India delivery projects to meet margin targets and support regional financial reporting.

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Forecasting & Variance Tracking: Maintain project forecasts and monitor variances (planned vs actual effort/cost).

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Billing & Invoicing: Review and approve client invoices based on project milestones.

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Efficiency & Profitability: Optimize resource utilization, improve processes, and conduct post-project reviews for profitability insights.

6. Capacity Planning & Staffing

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Strategic Capacity Planning: Collaborate with global regions and the India MD to plan resourcing, hiring, and practice growth.

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Staffing Execution: Partner with PMO/Staffing to assign India resources to global projects based on skills and project priorities.

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Workload Management: Monitor utilization and adjust assignments accordingly.

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Conflict & Bench Escalation: Escalate resource conflicts or bench risks.

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Opportunity Identification: Identify potential upsell and cross-sell opportunities.

7. Talent Acquisition & Development

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Recruitment & Onboarding: Lead hiring and onboarding for internal employees and external consultants.

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Engagement & Retention: Drive engagement through one-on-ones, feedback sessions, and stay interviews.

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Training Strategy: Implement upskilling plans to maintain strong technical and industry expertise.

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Knowledge Sharing: Facilitate collaborative learning and share best practices across teams.

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External Partner Quality: Monitor and evaluate partner resource performance and delivery quality.

Key Delivery Metrics

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Team Growth & Utilization: Scale the India Value Delivery team to XX in 2026 while maintaining minimum 65% utilization (monthly).

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Talent Retention: Maintain voluntary attrition below Z% (quarterly).

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Client Satisfaction: Achieve average CSAT score of C/5 for delivered projects (monthly).

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Project Profitability: Maintain average gross profit margin ≥ F% across India team projects (monthly).

The Impact you bring to Cognite

• Technical Leadership: Minimum of 15+ years of professional experience in a technical discipline relevant to the team (e.g., Data Engineering, Cloud Architecture, or Data Science/MLOps) ideally in a SaaS environment with at least 3 years in a leadership or managerial capacity.

• Customer Engagement Track Record: Proven history of successfully leading technical delivery teams in a consulting or customer-facing environment, demonstrating the ability to navigate complex client organizations and manage stakeholder expectations.

• Team Building & Mentorship: Extensive experience in mentoring, coaching, and developing highly skilled technical professionals, including performance management and career path guidance, specifically within an Indian delivery center context.

• Project Governance: Solid understanding of Agile methodologies, project governance, and risk management as they apply to data and analytics projects, including managing scope, timelines, and budgets.

Communication & Presence: Exceptional verbal and written communication skills necessary to articulate technical strategy to executive-level clients and effectively train team members on professional presence (the "how to show up" factor).

Equal Opportunity

Cognite is committed to creating a diverse and inclusive environment at work and is proud to be an equal opportunity employer. All qualified applicants will receive the same level of consideration for employment.