Senior Technical Consultant - Education

We’re Civica and we make software that helps deliver critical services for citizens all around the world. From local to state government, to education, to health and care, over 5,000 public bodies across the globe use our software to help provide critical services to over 100 million citizens.

Our aspiration is to be a GovTech champion everywhere we work around the globe, supporting the needs of citizens and those that serve them every day. Building on 21 years of continuous growth and success, we're at a pivotal point on our journey to realise that aspiration.

As a company, we’re passionate about what we do and the citizens we help to serve. If you too would like to help champion the use of technology in public services, to improve outcomes for citizens and public sector organisations, then Civica is the right place for you. We will help you unlock the best version of yourself, achieve growth in your career whilst making a real difference to people and communities. 

Why you will love this opportunity as Technical Consultant at Civica

This role sits at the intersection of deep technical expertise and real-world impact. As a Senior Technical Consultant, you own the design, build, and lifecycle management of complex customer environments that underpin critical public services. The work is hands-on, technically challenging, and directly aligned to customer success outcomes.

You operate across the full project lifecycle, partnering closely with project managers, software engineers, and customer technical teams to ensure environments are robust, secure, observable, and release‑ready. You influence how environments are designed, how releases are delivered, and how reliability is measured and improved over time.

The role provides exposure to modern cloud‑native engineering practices, infrastructure as code, CI/CD automation, and site reliability engineering within large-scale, mission‑critical platforms. You contribute to continuous improvement, mentor others, and help shape operational standards in a collaborative, blameless engineering culture.

Civica operates in a global environment, offering variety, complexity, and the opportunity to support customers delivering essential services. Travel to customer sites may form part of this role, and flexibility to support global delivery outside standard hours is expected.

Requirements:
What you will need to be successful in this role

• Proven experience designing, building, and maintaining multi‑tier customer environments in Microsoft Azure
• Strong background managing software releases across Development, UAT, Staging, and Production environments
• Hands‑on experience modernising legacy platforms and transitioning on‑premise enterprise systems to the cloud
• Advanced capability building and maintaining CI/CD pipelines using GitHub Actions and/or Azure DevOps
• Significant experience operating and supporting SaaS solutions in Azure production environments
• Strong operational knowledge of IIS and .NET‑based applications
• Experience working in SRE, DevOps, or Infrastructure engineering roles
• Proficient scripting and coding skills using PowerShell, Bash, Python, Go, or .NET
• Demonstrated use of Infrastructure as Code tools, particularly Terraform
• Strong expertise in monitoring, logging, tracing, and observability practices
• Experience defining SLIs/SLOs and improving platform reliability and performance
• Solid understanding of networking concepts including DNS, load balancing, VPNs, and firewalls
• Experience responding to incidents, participating in on‑call rotations, and driving post‑incident improvement
• Strong collaboration and communication skills with a blameless, customer‑focused mindset

Benefits:
Why you'll love working with us.

We know that when our people are happy, they will work better and have greater work satisfaction. Here's what you can expect:

We're all different - and we love this about us.

We provide an inclusive, safe, and welcoming environment to all Civicans - there are heaps of opportunities to enable you to grow and be your best.

Giving culture - we encourage you to "give back" with benefits such as our Days of Difference leave where you can volunteer for a charity of your choice.

Flexible Work - we have the technology and tools to support you to work from home and come into our offices now and then to catch up and socialise with colleagues.

Apply for this job - Become part of something special Do you see yourself in this role? If so, then we would love to hear from you.

We are an equal opportunity employer. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. In fact, we strongly believe that diversity of experience contributes to a broader collective perspective that will consistently lead to a better company and better outcomes. We are working hard to increase the diversity of our team wherever we can, and we actively encourage everyone to consider becoming a part of it. We are especially keen to receive applications from Aboriginal and Torres Strait Islander peoples of Australia.