Senior Team Lead for Medical Billing (US HMO) | Get a 30K Signing Bonus

ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced Team Lead to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!

Medical Billing

• Perform eligibility and benefits verification for treatments, hospitalizations, and procedures.
• Reviewing patient bills for accuracy and completeness and obtaining any missing information.
• Following up on unpaid claims within the standard billing cycle timeframe.
• Calling insurance companies regarding any discrepancy in payments if necessary
• Identifying and billing secondary or tertiary insurances.

Team Lead

• Oversees daily operations for all agents delivering high-quality and valued services

• Conduct training and coaching, including insights and action plans to improve

• Analyze and report on productivity and other metrics - such as attendance, end-of-day reports, and compliance with company protocols

• Ensure that the client is updated on significant program activities, issues, and concerns through calls, emails, meetings, reports

• Perform other supervisory tasks as required

Requirements:
• 1 - 2 years BPO experience handling a Healthcare Account
• at least 6 months experience as a Senior Team lead / supervisor
• Handled underpayment, overpayment, co-insurance, co-pay, deductible, out-of-pocket pay, claims and other billing concerns, specifically for US HMO
• Experience handling SNF (Skilled Nursing Facility) is a plus
• Experience in Medical Billing or Revenue Cycle Management is a plus.
• Experience in dealing with providers is a plus.
• Experience in Cash/Payment Posting and Accounts Receivable is an advantage.
• Good to excellent English communication skills
• Willing to work onsite in Mandaluyong
• Amenable working night shifts

Benefits:
What can we offer you?

• Competitive salary and benefits
• Health Insurance with free dependents*
• 10%-night differential
• Attendance Bonus
• Paid time off
• Convertible to cash leave credits
• Performance Appraisal
• Work-life balance
• A focus on growing your career path with us
• We encourage you to follow your passions and learn new skills

Our commitment to you

• Strong culture and values-driven leadership
• We create opportunities for you to learn and grow at any stage of your career
• Continuous learning and innovation
• We foster an all inclusive environment where everyone thrives