Senior Team Lead, Business Operations & Strategy

Change the way the world travels

Join the GetYourGuide journey to connect people with unforgettable travel experiences around the world. Millions look to us for unique activities they can trust, and it’s all powered by our commitment to make every single journey extraordinary - including yours.

Ready to unlock your potential with a community of fellow explorers? Find your next role at our Berlin HQ or one of our local offices around the globe, from New York to Bangkok. Head to getyourguide.careers to take the first step.

Team mission

We are looking for a Team Lead Sales Operations to build and lead a high‑performing team focused on:

• Our sales tech stack

• AI-powered solutions for sales

• Sales training and enablement

You will combine people leadership with hands-on ownership, working closely with Sales leadership, RevOps, Data, and Product to turn strategy into scalable impact.

Your mission

• Lead and develop the team:
○ Coach, and grow a team of our great Sales Operations specialists.
○ Define priorities, set clear goals, and ensure reliable, high-quality delivery.

• Own the sales tech stack:
○ Lead strategy and roadmap for CRM and related sales tools.
○ Drive implementations, improvements, and data quality together with technical teams.

• Drive AI in Sales:
○ Identify and prioritize AI use cases across the sales funnel.
○ Partner with Data/Product to test, roll out, and scale AI solutions.

• Build sales training & enablement:
○ Design onboarding and ongoing training programs for Sales.
○ Create and maintain playbooks, guidelines, and tool documentation.

• Manage performance & stakeholders:
○ Define and track key metrics for tools, processes, and training.
○ Align with Sales and cross-functional leaders on priorities and communicate progress

Your toolkit

• 6+ years in Sales Operations / Revenue Operations / Commercial Operations in a high-growth B2B or marketplace environment.

• 3+ years of direct people leadership experience.

• Proven track record owning or co-owning a sales tech stack (e.g. Salesforce/HubSpot, engagement tools, BI).

• Experience designing and rolling out sales processes and training/enablement programs.

• Exposure to AI / data products in Sales (e.g. scoring, recommendations, conversational intelligence, GenAI tools).

• Strong analytical and problem-solving skills; comfortable with data and business cases.

• Able to write clear requirements and collaborate effectively with technical teams.

• Excellent stakeholder management and communication skills.

• Balance of strategic thinking and hands-on execution; high ownership and bias to action

Extras that give you an edge

• Experience in a marketplace, travel, or other two-sided business.

• Experience building internal tools with Product / Engineering.

• Familiarity with enablement platforms or LMS.

• Practical experience deploying or operationalizing GenAI in sales workflows.

How we’ll make your career journey extraordinary

• Annual personal growth budget and mentorship programs for continuous learning and development

• Work from anywhere in the world for 30 days per year

• A hybrid working approach with three days of in office collaboration (Mon, Tue, Thur) and two days of optional at home focus time.

• Opportunities to collaborate and socialize with team members through quarterly team events and yearly company-wide events

• Monthly transportation and fitness budget

• Discounts for you, your friends, and family on GetYourGuide activities

• Language reimbursement program

• Health and wellness benefits

And more…

How to apply

Submit your CV/resume in English using the form below. For tips and insights into our hiring process and culture, check out ‘how we hire’ and ‘life at GetYourGuide’. If you have any further questions, please don’t hesitate to get in touch at [email protected].

We’re an equal opportunities employer

Our commitment is that every qualified person will be evaluated according to their skills regardless of age, gender identity, ethnicity, sexual orientation, disability status, or religion. Please refrain from including your picture and age with your application.

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