Senior Success Guide - Agentforce

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Job Category

Customer Success

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

At Salesforce, we are dedicated to fostering a diverse and inclusive workplace where individuals from all backgrounds are welcomed and valued. We believe that the unique perspectives and skills of diverse candidates greatly contribute to the success of our teams. As a Agentforce + Data 360 Success Guide, you will play a crucial role in driving successful outcomes for our strategic customers by leveraging your technical expertise in data and analytics.

Data 360 is the foundation of Agentforce, enabling real-time, intelligent decision-making by centralizing and harmonizing enterprise data. By leveraging Data 360, Agentforce can deliver context-aware AI automation, hyper-personalized customer interactions, and predictive insights, driving greater operational efficiency and business value.

Additionally, Data 360 supports seamless integration with Salesforce Marketing, Sales, and Service Clouds, enabling Customer 360 use cases. This ensures that businesses can unify customer data across all touchpoints, enhancing AI-driven marketing automation, personalized engagement, and predictive customer insights. By powering hyper-personalized experiences and real-time decision-making, Data 360 helps organizations maximize customer lifetime value and drive business growth. These two products play seamlessly together and require a resource to speak intelligently to both.

Responsibilities:

• Be a trusted Agentforce and D360 subject-matter expert for the broader Success Guide organization, including an understanding of how Data 360 relates and supports the success of AI and vice versa
• Engage with our Premier and Signature customers both reactively and proactively to enable, advise, and optimize current Agentforce and Data 360 usage
• Run engagements aligned with Agentforce and Data 360 product capabilities, tailoring conversations to the unique needs and opportunities of our customers
• Build strong relationships with both internal and external business stakeholders
• Drive thought leadership, when possible, through mentoring and knowledge sharing

Impact of the Role:

The Senior Success Guide plays a critical role in helping customers realize value and accelerate adoption of both Agentforce and Data 360 platforms. This role blends technical expertise and business acumen, allowing you to deeply coach customers on best practices and product capabilities across both products. Your guidance will directly influence the quality of a customers' product adoption, satisfaction, and return on investment, ensuring their success in leveraging Salesforce's powerful data and AI capabilities. The role is both proactive and reactive — delivering 1:1 Success Requests, Expert Coaching Sessions, and acting as a trusted advisor. Success Guides partner with key collaborators such as Success Managers, Account Executives, and Support to help customers reach their business goals and drive measurable product adoption.

Collaboration and Teamwork:
Collaboration is at the core of our success, and as a Agentforce Senior Success Guide, you will have the opportunity to work closely with diverse teams of professionals. You will collaborate with customers and colleagues to help bolster a customer’s knowledge of the Data Cloud platform and to drive optimal usage.

Basic Requirements:
• 4-6 years’ experience in a customer-facing role in the technology industry, preferably with strong AI expertise and Data 360
• Experience with Data 360 and discussing the competitive advantage Data 360 offers to AI functionality
• Strong communication and interpersonal skills; ability to work collaboratively with cross-functional, global teams
• Ability to facilitate discussions and translate technical concepts & solutions into tangible business value and ROI for customers, driving tangible results
• Ability to demonstrate and maintain deep technical understanding of our suite of products, and be a clear leader in terms of technical acumen across the teams
• Proactive and self-starting attitude with the ability to manage tasks independently while collaborating remotely with customers and colleagues
• Bachelor’s Degree

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

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Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.