Senior Stakeholder Engagement Advisor

Fairness feels good

Make a real impact at AFCA. Where fairness drives every decision. Help us deliver world-class, independent complaints resolution for Australians. As a not-for-profit and progressive financial ombudsman, we’re championing positive change. Achieving our purpose takes progressive thinking, accountability and resilience. At AFCA, our inclusive leadership values every voice. We offer our people flexible work options, thoughtful benefits and opportunities to deepen expertise. Flourish in a diverse, caring culture. Feel the difference of belonging to an organisation intentionally designed to put people first.

Shape how AFCA engages with its most important stakeholders. 

As the Senior Stakeholder Engagement Advisor, you’ll play a key role in delivering high-quality, purposeful engagement that supports AFCA’s public role and strengthens trust and confidence in the organisation. 

Working within the Stakeholder Engagement function, and reporting into the Stakeholder Engagement Manager, this role offers an exciting opportunity to be part of a collaborative team that takes a structured, insight led approach to engagement and stakeholder management. You’ll support the planning and coordination of stakeholder activity and help turn conversations, feedback and intelligence into clear, actionable insights. Your work will directly inform decision-making, improve consistency across engagement, and contribute to protecting and enhancing AFCA’s reputation. 

What You’ll Do 

• Support the implementation of AFCA’s stakeholder engagement approach through effective planning, coordination and sequencing of engagement activity 
• Assist with the coordination of executive-level and high-risk stakeholder engagements 
• Maintain visibility of who AFCA is engaging with, for what purpose, and with what intended outcomes 
• Capture, maintain and quality assure records of stakeholder engagement activity 
• Identify key themes, issues and emerging signals from stakeholder interactions 
• Analyse and synthesise stakeholder intelligence to inform organisational insight and decision-making 
• Monitor stakeholder feedback, discourse and sector developments, escalating emerging issues appropriately 
• Contribute to stakeholder intelligence summaries, reports and dashboards 
• Prepare clear, evidence-based briefings for executives and senior leaders 
• Work closely with Strategic Communications, Government Relations and Community Engagement teams to align engagement activity, messaging and stakeholder experience 
• Liaise with Operational Delivery and DCO teams to ensure insights from complaints and operations inform engagement priorities 

To be successful in this role, you will need:

 

• Experience in stakeholder engagement, corporate affairs, media, communications or public policy.  
• Exceptional writing and content development skills across a range of formats.  
• Ability to synthesise qualitative information into clear themes and insights. 
• Relevant tertiary qualifications or experience in communications, public relations, or a related relevant field.
• Ability to work collaboratively across teams and manage competing priorities. 
• Exposure to financial services, highly regulated sectors. or member-based organisations is desirable. 

• BOSS Best Places to Work 2024 –credited for its culture, engagement and flexible working arrangements.
• Most Inclusive Workplace 2024 – Australian HR Institute (AHRI) Awards.
• Employer of Choice Public Sector and NFP – Australian HR Awards 2023
• Silver AWEI Accreditation 2025 – Recognised for LGBTQ+ workplace inclusion.
• Accredited Family Friendly Workplace – Supporting work-life balance and inclusivity.
• Hybrid working – Flexible arrangements with state-of-the-art offices designed for collaboration and wellbeing.
• Inclusive leave options – Flexible public holidays, 20 weeks paid parental leave, gender affirmation leave, women’s health leave, and paid time off over Christmas.
• Locations – A team of over 1,200 dedicated professionals based in modern Melbourne and Sydney CBD offices.

To apply

If you’re passionate about fairness and believe your skills align with this role, we encourage you to apply even if you don’t meet every single criterion.

We welcome applications from people of all backgrounds, cultures, abilities, sexual orientations, and gender identities. If you require any accessibility support during the recruitment process, please reach out to our team at [email protected].

AFCA is a 2025 Circle Back Initiative Employer - we are committed to responding to every applicant.