Senior/Staff UX Researcher - (Vendor)

As the world’s pioneering local delivery platform, our mission is to deliver an amazing experience, fast, easy, and to your door. We operate in over 70+ countries worldwide, powered by tech, designed by people. As one of Europe’s largest tech platforms, headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index. We enable creative minds to deliver solutions that create impact within our ecosystem. We move fast, take action and adapt. No matter where you're from or what you believe in, we build, we deliver, we lead. We are Delivery Hero.

We are on a lookout for a Senior/Staff UX Researcher to join our vendor product team. You’ll be a strategic leader and customer advocate, responsible for crafting an insight-driven, intuitive, and efficient experience for our restaurant partners worldwide.

As a Senior/Staff UX Researcher, you will play a crucial role in taking ownership of mixed methods research for our products. These products encompass a wide range, from our core partner platform, where they manage their orders and everyday operations, to marketing tools that empower them to increase orders through our food delivery apps. 

If you are energised by understanding our partners, their needs, behaviours, and emotions, we want to hear from you. Join us to create world-class experiences rooted in data & insights alongside a dynamic international team!

Your responsibility

• Seek to answer the most challenging questions regarding our users. With each opportunity, you’ll uncover pain and delight points, as well as unmet needs and opportunities throughout the user journey.

• Plan, run, and analyse independently multiple research projects of varying complexity at different points in the product development process, utilising a variety of research methods.

• Work alongside cross-functional teams (designers, product managers, analysts, etc.) to ensure research is incorporated into shaping the roadmap.

• Inspire improvements in our customer experiences and product development culture by communicating meaningful research insights in practical, innovative, and impactful ways to a variety of audiences.

• Mature the research discipline by partnering with the UX chapter to combine insights across the customer journey and contribute to ongoing process improvements and iterations as we scale our impact.

• Develop and maintain research operations: build scalable frameworks, research repositories, recruitment processes, and governance across regions.

• 5-7+ years of proven work experience in UX research, product research, or applied research, showcasing expertise in conducting end-to-end complex research using a diverse mix of methods.

• Proactive attitude, growth mindset, and ability to maintain a structured working style in a dynamic environment.

• Proficient in both qualitative and quantitative research methods.

• Comfortable with basic statistics, adept at incorporating quantitative methods, and utilising longitudinal UXR measures to support confident decision-making.

• Enthusiastic team player.

• Excellent communication and presentation skills - able to influence cross-functional teams and senior stakeholders. You need to be able to clearly and concisely express yourself and explain your ideas.

• Fluency in English required; fluency in Arabic is a plus.

Ensuring you and all our Heroes are looked after, happy, and healthy is always on the menu. Because if you’re in good shape, then we’re in good shape.

• Make the most of our hybrid working model and join the team for face-to-face connection and collaboration in our beautiful Berlin campus 2 days a week

• We offer 27 days holiday with an extra day on 2nd and 3rd year of service

• We will support you in developing yourself and your career growth opportunities: 1.000 € Educational Budget, Language Courses, Parental Support and access to the Udemy Business platform to explore a variety of online courses.

• Get moving and release those wonderful, mind-boosting endorphins: Health Checkups, Meditation, Gym & Bicycle Subsidy

• Cash. Dough. Cheddar. Whatever you call it, we’ll help you with it: Employee Share Purchase Plan, Sabbatical Bank,  Public Transportation Ticket Discount, Life & Accident Insurance, Corporate Pension Plan

• The power of getting together over some food is unrivaled. Here are a few ways to help you do that. All the yum: Digital Meal Vouchers, Food Vouchers, Corporate Discounts. Courses.

Ready to join our team? If you’re excited to grow, collaborate and be part of the world’s leading delivery platform, we’d love to hear from you. Apply today!

We believe diversity and inclusion are key to creating not only an exciting product, but also an amazing customer and employee experience. Fostering this starts with hiring - therefore we do not discriminate on the basis of racial identities, religious beliefs, color, national origin, gender identities or expressions, sexual orientations, age, marital or disability statuses, or any other aspect that makes you, you.

We encourage you to let us know if you need any accommodations or specific accessibility support to ensure a smooth interview experience—just let us know with an email to our Inclusion Officer at [email protected] it in your application.

Severely disabled applicants with equal qualifications will be given preferential consideration.

You're welcome to share your pronouns (he/she/they) right from the start so we can address you respectfully from our first contact.