Senior Staff Observability Engineer

Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to realize their financial goals and help them save time and money.

We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more industry segments.

We invest in people and new advanced technologies to unlock the power of data. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com.

We are hiring a Senior Staff Observability Engineer to join our Observability Engineering team in Hyderabad, operating in a hybrid work model. This engineering-centric role focuses on building scalable, automated, and developer-friendly observability platforms. You will collaborate with Cloud Engineering & Operations to develop a unified self-service observability platform that enables teams to instrument, monitor, and troubleshoot applications across on-prem, cloud, and hybrid environments.

Your work will involve integrating telemetry pipelines, event management workflows, and automation frameworks. You'll standardize observability practices by building reusable templates, automation scripts, and onboarding accelerators, embedding observability into CI/CD pipelines, and driving OpenTelemetry adoption. These efforts will enhance developer experience, reduce operational overhead, and improve system reliability across Experian’s global technology ecosystem.

Role Responsibilities

• Design and implement observability solutions using Dynatrace, Datadog, and OpenTelemetry to support scalable, automated, and developer-friendly platforms.
• Develop reusable patterns, templates, and automation scripts to drive consistency across observability practices and reduce manual effort in telemetry onboarding.
• Build and maintain dashboards that deliver actionable insights into system performance, reliability, and user experience.
• Integrate observability into CI/CD workflows using Jenkins and related tooling to enable continuous feedback and faster incident detection.
• Automate infrastructure provisioning and deployment using Terraform and Ansible to support observability at scale.
• Lead Proof of Value (POV) efforts to assess emerging observability tools and ensure alignment with Experian’s roadmap and future readiness.
• Implement and manage OpenTelemetry pipelines for standardized collection of traces, metrics, and logs, supporting vendor-agnostic ingestion strategies.
• Collaborate with Business Units (BUs), Developers, and Platform Engineers to embed observability into the software delivery lifecycle and improve developer experience.
• Provide enablement through training, documentation, and reusable assets to accelerate adoption and promote observability best practices.
• Define and implement SLIs/SLOs and error budgets with Business Units to support reliability engineering and improve service health visibility.
• Enhance operational excellence by enabling proactive monitoring, reducing customer pain points, and streamlining incident workflows.
• Amplify AIOps outcomes by integrating observability data into intelligent automation and decision-making across technology and business teams.
• Mentor junior team members and promote a culture of continuous learning and improvement.

 What your background looks like

• Bachelor's degree in computer science, Engineering, or a related field, or equivalent practical experience.
• 10–12 years of experience in Observability Engineering or DevOps roles, with deep expertise in CI/CD tools such as Jenkins and related automation frameworks.
• Strong hands-on experience managing cloud infrastructure (AWS) using Infrastructure-as-Code (IaC) tools like Terraform and Ansible.
• Strong hands-on experience with one or more observability platforms: Dynatrace, Datadog, OpenTelemetry, and Python.
• Experience building dashboards and writing automation scripts for monitoring and alerting.
• Solid understanding of distributed systems, cloud-native architectures, and microservices such as Kubernetes and containerized environments.
• Solid understanding of the software development lifecycle (SDLC) and experience working in Agile frameworks, collaborating across cross-functional teams.
• Excellent communication and collaboration skills, with experience working directly with internal stakeholders or customers.
• Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.

It's a Plus if you have:

• Hands-on experience with open-source observability solutions like ELK,ClickHouse,Prometheus and Grafana.
• Any cloud observability certification (e.g., Dynatrace, Datadog, Splunk).
• Cloud certifications (e.g., AWS Solutions Architect, DevOps Engineer, Developer – AWS preferred).
• Experience with Kubernetes and containerized environments.

Knowledge of ITIL, ITSM, and ServiceNow Event Management.

Qualifications

• To be updated

Our uniqueness is that we celebrate yours. Experian's culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI, work/life balance, development, authenticity, collaboration, wellness, reward & recognition, volunteering... the list goes on. Experian's people first approach is award-winning; World's Best Workplaces™ 2024 (Fortune Top 25), Great Place To Work™ in 24 countries, and Glassdoor Best Places to Work 2024 to name a few. Check out Experian Life on social or our Careers Site to understand why.

Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is an important part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.

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