Senior Specialist - Quality Audit CPQ

Join GfK and help us shape tomorrow. As an NIQ company, we are the world's leading consumer intelligence firm, delivering the Full View™ on consumer behavior. We work to enable manufacturers and retailers better understand what consumers really want. Our name has inspired trust for over 89 years because we take pride in discovering new pathways to sustainable growth for our clients, our people, and our planet.

Role Overview

The Senior Specialist – Quality Audit CPQ is a critical quality governance role responsible for safeguarding catalog accuracy, audit integrity, and client‑perceived quality across complex manual and automated production workflows. This position goes well beyond regular execution‑based auditing and requires independent ownership, advanced analytical judgment, cross‑functional influence, and the ability to resolve high‑impact catalog and Jira‑related issues. The role actively contributes to audit governance improvements, risk mitigation, and operational decision‑making, ensuring quality is embedded upstream rather than corrected downstream.

This role is expected to operate with minimal supervision and act as a trusted quality partner to Operations, Customer Success, and adjacent teams.

Key Responsibilities

• Independently own and execute end‑to‑end quality audits across catalog data, product features, categorization, imagery, and Jira workflows, spanning both manual and automated production environments.
• Serve as a backup owner for critical/VIP Client ad-hoc requests & Jira administration activities, ensuring continuity and risk coverage during escalations or resource gaps.
• Apply advanced analytical judgment to detect systemic risks, data anomalies, and quality gaps, translating audit findings into actionable insights and improvement recommendations.
• Drive issue investigation and root cause analysis for high‑impact quality failures, coordinating with multiple stakeholders to ensure sustainable corrective and preventive actions.
• Act as a quality decision authority within assigned scope, ensuring adherence to audit standards, data governance principles, and client quality expectations.
• Oversee audit execution at a portfolio level, including reviewing, validating, and course‑correcting junior team members’ outputs to ensure consistent quality outcomes.
• Engage proactively with Operations, Customer Success, and other cross‑functional teams to resolve complex data issues, clarify requirements, and unblock workflows affecting delivery.
• Contribute to the continuous enhancement of audit frameworks, governance models, and quality parameters, strengthening upstream quality controls.
• Maintain comprehensive and audit‑ready documentation of processes, findings, risk areas, and resolutions.
• Support capability building through knowledge sharing, training support, and handling advanced team queries, acting as a point of reference for quality standards.

Experience

• Minimum 2–3 years of experience in Catalog Operations, with Quality Control exposure strongly preferred.
• Strong end‑to‑end understanding of Catalog business processes, including product categorization and catalog data logics.
• Strong end‑to‑end understanding of JIRA processes, including New SKU creation, Updates and Error Handling.
• Ability to guide and support junior team members when needed.

Our Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process, including résumé screening, candidate assessments, interview scheduling, job matching, communication support, and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQ’s principles of fairness, transparency, human oversight, and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions, require accommodations, or wish to request human review were permitted by law, please contact your local HR representative. For more information, please visit NIQ’s AI Safety Policies and Guiding Principles: https://www.nielseniq.com/global/en/ai-safety-policies.

About NIQ

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.

For more information, visit NIQ.com

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Our commitment to Diversity, Equity, and Inclusion

At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence.  All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the https://nielseniq.com/global/en/news-center/diversity-inclusion