Senior Specialist, Product Operations - (Logistics, Market Performance)

As the world’s pioneering local delivery platform, our mission is to deliver an amazing experience, fast, easy, and to your door. We operate in over 70+ countries worldwide, powered by tech, designed by people. As one of Europe’s largest tech platforms, headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index. We enable creative minds to deliver solutions that create impact within our ecosystem. We move fast, take action and adapt. No matter where you're from or what you believe in, we build, we deliver, we lead. We are Delivery Hero.

We are on the lookout for a Senior Specialist, Product Operations (Logistics, Market Performance) to join the Logistics Product Operations team within the  Rider Product Line. 

In our Logistics Team, you’ll tackle high-impact challenges that make last-mile delivery efficient, affordable, and sustainable. Your work will directly improve experiences for riders, end customers, and merchants across the globe. Each enhancement you contribute will help Delivery Hero optimize delivery operations, supporting expansion into new areas like grocery and retail.

The Market Performance team works with Delivery Hero brands to manage and optimize performance across areas such as order allocation algorithms and rider payments

The team is a bidirectional value-adding interface between global product/technology teams and local teams across the globe. The role offers you the opportunity to collaborate, learn and contribute to shaping our global logistics products into winning solutions for our local ecosystems.

If you're a creative problem solver who is hungry for a new adventure, an international workplace is waiting for you in the heart of Berlin!

• You will own relevant business KPIs, product performance and product usage for different regions around the world

• You interact with and support our operations stakeholders

• You drive key initiatives to improve customer experience and / or profitability goals 

• You proactively find areas for improvement backed up by data, are innovative in seeking the best solution and execute in a timely and considered manner

• You support the roll-out of new products and features in your region which are aimed at improving our users’ experience, business performance and operational efficiency

• You provide management with regular performance reports, insights and presentations

• You gained at least 5+ years of professional experience interpreting data in an analytics or data science role

• You have a Bachelor’s degree in business, mathematics, engineering, science, economics or another analytical-based subject

• Strong knowledge of and experience with SQL and reporting tools (e.g. Tableau or Data Studio)

• Proven track record of enhancing business operations and optimizing performance through data-driven insights and strategic decision-making, including experience in performance management, process optimization, and operational efficiency improvements.

• You are highly passionate about data, with creative problem-solving abilities and an eye for detail

• You are a team player and love to think outside the box

• You are highly motivated and communicative, independent and pragmatic in handling business challenges. Excellent English communication skills, both written and spoken

• Previous experience in the last mile industry in an Analytics, Operations or in Product role is a plus

Ensuring you and all our Heroes are looked after, happy, and healthy is always on the menu. Because if you’re in good shape, then we’re in good shape.

• Make the most of our hybrid working model and join the team for face-to-face connection and collaboration in our beautiful Berlin campus 2 days a week

• We offer 27 days holiday with an extra day on 2nd and 3rd year of service

• We will support you in developing yourself and your career growth opportunities: 1.000 € Educational Budget, Language Courses, Parental Support and access to the Udemy Business platform to explore a variety of online courses.

• Get moving and release those wonderful, mind-boosting endorphins: Health Checkups, Meditation, Gym & Bicycle Subsidy

• Cash. Dough. Cheddar. Whatever you call it, we’ll help you with it: Employee Share Purchase Plan, Sabbatical Bank,  Public Transportation Ticket Discount, Life & Accident Insurance, Corporate Pension Plan

• The power of getting together over some food is unrivaled. Here are a few ways to help you do that. All the yum: Digital Meal Vouchers, Food Vouchers, Corporate Discounts. Courses.

• Wondering what relocating to Berlin is like? In this article, we’ve put together 10 things you should know about moving to Berlin  and how Delivery Hero can support you. You can also visit our relocation hub and check out more information about moving to Berlin.

• Ready to prepare for your interview? Check out the list of the 5 most common interview questions and answers created in collaboration with our recruiters.

Ready to join our team? If you’re excited to grow, collaborate and be part of the world’s leading delivery platform, we’d love to hear from you. Apply today!

We believe diversity and inclusion are key to creating not only an exciting product, but also an amazing customer and employee experience. Fostering this starts with hiring - therefore we do not discriminate on the basis of racial identities, religious beliefs, color, national origin, gender identities or expressions, sexual orientations, age, marital or disability statuses, or any other aspect that makes you, you.

We encourage you to let us know if you need any accommodations or specific accessibility support to ensure a smooth interview experience—just let us know with an email to our Inclusion Officer at [email protected] it in your application.

Severely disabled applicants with equal qualifications will be given preferential consideration.

You're welcome to share your pronouns (he/she/they) right from the start so we can address you respectfully from our first contact.