Senior Specialist, Product Experience Design

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Senior Specialist, Product Experience Design

Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential.
Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.
Mastercard is looking for brilliant and passionate Product Experience Designers to join its customer-facing innovation services team – Digital Labs. Mastercard Digital Labs is a rapid-prototyping, piloting, and innovation design services team, working with Mastercard’s global customer base of Fortune 500 companies, spanning all aspects of global commerce.

Overview:
We are looking for a highly skilled and creative Product Experience Designer to join our team. In this role you will be a key member of a highly agile and expert team of engineers and creatives working to build conceptual prototypes and quick-to-market test & learn pilots. You will create rich, engaging experiences to bring highly conceptual ideas to life. This is an exciting opportunity to become part of a world-class innovation team, dynamically solving real-world customer problems, and delivering transformational product and service solutions focused on globally trending topics and issues.

Role:
• In this role you create user flows, wireframes, interactive prototypes, and high-fidelity UI designs in Figma and equivalent tools.
• You will travel to client sites across the Latin American and Caribbean regions, and occasionally internationally. This job requires approximately 30% travel. Willingness to travel is a must, and a desire to travel is a plus.
• For each event, you’ll work to understand the client and their customer, the problem to be solved, and decide on the best design approach. You’ll be responsible for creating sketches, flows, wireframes, visuals, and/or hi-fidelity prototypes as needed to collaboratively design with the client and the Digital Labs team.
• When not traveling, your days will be a mix of preparing for upcoming events by researching and prepping materials, and closing completed events by making final changes to the deliverables.
• In addition to these innovation events, you will also support longer-term engagements such as detailed design iterations and prototyping for concept and user experience testing, as well as pilot and production builds.

Desired experience and skills:
The ideal candidate for this position should have:
• 3+ years of experience in UX/UI design, preferably with mobile applications or within a mobile-first environment.
• A strong portfolio with compelling and intuitive interfaces showcasing mobile app designs, web designs, user flows, and UX processes.
• Experience in creating and/or using a variety of design artifacts, for example personas, journey maps, user flows, scenarios, storyboards, sketches, and wireframes.
• Proficiency in Figma, or equivalent design tools.
• Experience working in Agile/Scrum or with cross-functional teams.
• Experience working closely with developers and product owners and ability to help drive consensus amongst differing viewpoints.
• Ability to work quickly and independently, and to accept feedback, direction, and shifting priorities.
• Experience with design thinking or other innovation/user experience design and ideation methodologies and techniques. (Experience facilitating design exercises a plus.)
• Strong communication and presentation skills; ability to articulate design decisions to stakeholders.
• Knowledge of banking or financial products and services is a plus.
• Experience in both start-up and corporate environments is a plus.
• Experience with print design, illustration, and/or visual identity is a plus.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.