Senior Specialist, Contingent Workforce Management

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Senior Specialist, Contingent Workforce Management

Who is Mastercard?
Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential.

Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.

Overview
The Global Contingent Workforce Management team is looking for a Senior Specialist to ensure our contingent workforce program simplifies stakeholder experiences, mitigates risk, ensures compliance, and enables supplier effectiveness across Africa, Europe, and the Middle East. You should be passionate about process optimization and compliance, and especially helping our business leaders understand how to best deliver results while aligning to governance.

Role
Reporting to the Vice President, Global Talent Acquisition Strategy and Enablement, you will:
• Partner with the managed service provider (MSP) to elevate performance, strengthen compliance, and accelerate access to top contingent talent.
• Be the go-to regional advisor for the business and MSP — owning governance, reporting, issue resolution, process improvements, regulatory updates, and supplier enablement.
• Collaborate with Global Sourcing (Procurement), our Global Business Service Center (GBSC), Legal, and Compliance to keep contingent workforce policy and procedures aligned to global, regional, and local requirements.
• Drive process, system, and supplier improvements that simplify delivery, reduce risk, and scale the program across regionally and globally.
• Enable stakeholders through targeted training—adapting global materials for local needs to boost adoption and compliance.
• Support mergers and acquisitions by onboarding acquired populations into the program and aligning policy, process, and suppliers

 
All About You
The ideal candidate should possess the following:
• Strong knowledge of European labor regulations governing contingent worker engagement.
• Understanding of contingent workforce program operations and process facilitation.
• Strong analytical skills and the ability to influence stakeholders at all levels.
• Ability to collaborate effectively in a matrixed environment across multiple countries and regions.
• Data-driven, solutions-focused approach with a track record of delivering measurable results.
• Proficiency with HR technology (HCM, ATS, WFP).
• Proficiency with vendor management systems (VMS) and MSP delivery models.
• Excellent organization, project management, and communication skills.

Corporate Security Responsibility
Every person working for, or on behalf of, Mastercard is responsible for information security. All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and therefore, it is expected that the successful candidate for this position must:

• Abide by Mastercard’s security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.