Senior Solutions Support Engineer

The Opportunity

We’re looking for a talented and motivated engineer to join us, operating at the forefront of counter-UAS innovation, this is an exciting opportunity particularly well suited to individuals with a military or operational background seeking to apply their experience in a cutting-edge, customer-facing role.

Operating at the intersection of advanced technology, real-world deployment and commercial success, you will take on a pivotal position with responsibility across UK and international customers. You will lead the integration, testing, and demonstration of complex, multi-sensor systems - ensuring they perform seamlessly in high-stake environments. From enabling sophisticated product demonstrations that directly support sales, to working hands-on with customers to integrate solutions into operational use, this role offers the chance to combine technical expertise with visible impact, shaping how innovative capabilities are deployed globally.

Who We Are

OpenWorks is a rapidly growing business operating globally with a passion for exceptional engineering and building on a legacy of defence innovation in the North East of England.

Our products provide ultra-high performance, real-time detection, tracking, identification and targeting of dynamic aerial threats. They have been deployed internationally to protect high profile military and civilian assets, and contribute towards the defeat of nuisance, misguided and maliciously deployed drones during operations.

We are very proud to have supported a wide range of law enforcement and military operators, protecting many of the most high profile sites and individuals around the world.

The amazing things we do are only possible because of a dedicated and passionate team.

Why You’ll Love Working With Us

Join a high-energy, collaborative team where great ideas thrive, challenges are embraced, and people genuinely love what they do.

Here’s what our benefits have to offer:

Competitive remuneration package, with performance-related bonuses and clear progression opportunities.

25 days holiday + public holidays, with long-service rewards and the option to buy up to 5 additional days.

Free breakfast and freshly cooked lunches every day, courtesy of Chef Mark and his team.

Private healthcare through Aviva, keeping you feeling your best.

Life assurance for peace of mind.

Salary sacrifice schemes – including EV car and Cycle to Work options for easy, sustainable travel.

Paid team socials – from quiz nights and football to board games and more; we love to have fun together.

Pension plan with employer-matched contributions to help you plan for the future.

A culture that empowers – we enable change, encourage challenge, and celebrate personal growth.

What you’ll be doing:

System Integration: Support customers with the integration of our products and technologies alongside third-party systems through a range of standard and bespoke data interfaces, including (but not limited to) sensors and data processing platforms.

Demonstrations & Testing: Deliver complex multi-sensor demonstrations and test events using both in-house and third-party products, including configuration of control software to manage communication and interaction between system components.

Collaboration: Work closely with strategic partners around the world to ensure successful integration, testing and deployment of solutions.

Customer & Field Representation: Represent the company across a wide range of activities, including test and evaluation programmes and customer-facing sales demonstrations.

Global Travel: Travel internationally to support customers and projects, engaging confidently with a diverse range of stakeholders, from end users to scientists and engineers while contributing to ongoing global success.

What we’re looking for:

• Technical Experience: Experience of military C2 and/or sensor systems.
• Passion for Technology: A genuine enthusiasm for technology and engineering.
• Computer Literacy: Proficient with Microsoft Office and general computer systems.
• Autonomy & Systems Knowledge: Ability to work productively and independently across all areas of system test and integration, with a strong understanding of systems engineering.
• Creativity & Initiative: Possess the creativity and drive to seek, identify and evaluate opportunities to enhance the customer support offering.
• Communication Skills: Strong verbal and written communication, able to articulate technically complex capabilities clearly.
• Travel Readiness: Willingness to travel regularly and represent OpenWorks to customers and suppliers, including hands-on integration support.
• Internal Collaboration: Ability to manage internal relationships to ensure the business understands and can meet customer needs.
• Driving License: Full, valid UK driving license.
• Security Clearance: Ability to achieve UK security clearance if not already held.

Desirable

• Optical & Sensor Integration: Specific experience with optical systems and/or integration of sensors into systems-of-systems.
• Languages: Knowledge and/or fluency in another language

What you’ll get:

As a fast growing company, with almost 100 people which is continually expanding, we offer the opportunity for a professional to have autonomy and responsibility. You’ll directly see the impact of your efforts.

Don’t worry if you don’t meet all of the criteria – we’re interested in talented engineers with the right mindset and core skills. If you’re excited by the challenge and meet most of the requirements, we encourage you to get in touch.

More about us

Vision
Help protect the territory and airspace of NATO countries and their allies.

Mission
Be a world-leading provider of autonomous technology for Surveillance applications and Defence.

Values

Be a Good Egg: Earn respect, have mutual trust and be honest
Do cool stuff: We develop cool tech with an awesome team, and we get stuff done
Be empowered: We are autonomous, reliable and take personal responsibility
We are one team: Look out for each other and the team
Things go wrong: Fail fast, learn and move on
Have fun: We’re doing amazing things with passionate people