Senior Solutions & Implementation Manager

About Payoneer

Founded in 2005, Payoneer is the global financial platform that removes friction from doing business across borders, with a mission to connect the world’s underserved businesses to a rising global economy. We’re a community with over 2,500 colleagues all over the world, working to serve customers, and partners in over 190 countries and territories.

By taking the complexity out of the financial workflows–including everything from global payments and compliance to multi-currency and workforce management, to providing working capital and business intelligence–we give businesses the tools they need to work efficiently worldwide and grow with confidence.

Role summary

We are seeking an innovative, proactive, and strategic-minded Senior Solutions & Implementation Manager who thrives in a fast-paced and ambiguous environment. The ideal candidate will have strong attention to detail and the ability to design and deliver scalable, high-performance technical solutions that meet client needs. You will engage with C-level executives and work cross-functionally with teams in GTM, Product, R&D, Operations, Data, and more to ensure client success while managing some of our most high-profile projects.

Hong Kong
Hybrid
Full-time

What you’ll do

• Solution Design: Develop comprehensive designs, technical specifications, and solution blueprints that align with industry best practices and regulatory requirements. Create innovative, scalable, and cost-effective technical solutions for both new and existing clients.

• Project Oversight: Act as the key project and client-facing representative, leading the implementation process from initial concept and design through testing and deployment. Ensure timely delivery and adherence to project milestones.

• Requirements Evaluation: Evaluate complex requirements (business, technical, security, reporting, legal/regulatory) and assess feasibility. Collaborate with internal and partner teams to distill these into functional requirements.

• Documentation: Thoroughly document solutions for internal and external alignment, including drafting Business Requirement Documents (BRD) and Solution Design Documents (SDD), creating custom design flowcharts, and maintaining a comprehensive project knowledge base.

• Performance Optimization: Conduct existing solution reviews and performance optimizations to ensure the integrity, quality, and maintainability of solutions.

• Trusted Advisor: Serve as a trusted advisor and technical expert during pre-sales meetings and throughout the implementation process for both external and internal points of contact.

Who you are

• Experience: 7+ years of experience as a Solutions Architect or in a similar role, with a proven track record of designing and delivering complex technical solutions.

• Creative Problem-Solver: A passion for solving complex problems and building scalable processes, coupled with strong attention to detail.

• Communication Skills: Excellent verbal and written communication skills, with the ability to articulate technical concepts to both technical and non-technical audiences.

• Strategic Execution: A proactive and strategic thinker with excellent multitasking and prioritization abilities.

• Technical Proficiency: Familiarity with APIs, SaaS products, and technologies, as well as proficiency in PowerPoint, Excel, Figma/Miro, Asana, Salesforce, Azure, etc.

• Business Acumen: Strong business understanding with a basic comfort level regarding commercials and contracts.

• Leadership Skills: Solid analytical, problem-solving, and leadership capabilities, with the ability to anticipate issues and implement effective solutions.

• Industry Knowledge: Fintech background strongly preferred.

• Education: Bachelor’s degree or equivalent experience.

• Travel: Willingness to travel as needed.

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The Payoneer Ways of Working

Act as our customer’s partner on the inside
Learning what they need and creating what will help them go further.

Do it. Own it.
Being fearlessly accountable in everything we do.

Continuously improve
Always striving for a higher standard than our last.

Build each other up
Helping each other grow, as professionals and people.

If this sounds like a business, a community, and a mission you want to be part of, apply today.

We are committed to providing a diverse and inclusive workplace. Payoneer is an equal opportunity employer, and all qualified applicants will receive consideration for employment no matter your race, color, ancestry, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by law. If you require reasonable accommodation at any stage of the hiring process, please speak to the recruiter managing the role for any adjustments. Decisions about requests for reasonable accommodation are made on a case-by-case basis.