Senior Solutions Engineering - Post-Sales (Remote)

Who we are:

Geotab ® is a global leader in IoT and connected transportation and certified “Great Place to Work™.” We are a company of diverse and talented individuals who work together to help businesses grow and succeed, and increase the safety and sustainability of our communities.

Geotab is advancing security, connecting commercial vehicles to the internet and providing web-based analytics to help customers better manage their fleets. Geotab’s open platform and Geotab Marketplace ®, offering hundreds of third-party solution options, allows both small and large businesses to automate operations by integrating vehicle data with their other data assets. Processing billions of data points a day, Geotab leverages data analytics and machine learning to improve productivity, optimize fleets through the reduction of fuel consumption, enhance driver safety and achieve strong compliance to regulatory changes.

Our team is growing and we’re looking for people who follow their passion, think differently and want to make an impact. Ours is a fast paced, ever changing environment. Geotabbers accept that challenge and are willing to take on new tasks and activities - ones that may not always be described in the initial job description. Join us for a fulfilling career with opportunities to innovate, great benefits, and our fun and inclusive work culture. Reach your full potential with Geotab. To see what it’s like to be a Geotabber, check out our blog and follow us @InsideGeotab on Instagram.

Who you are:

We are always looking for amazing talent who can contribute to our growth and deliver results! Geotab is seeking a Senior Solutions Engineering professional who will help drive the success and stability of the Geotab ecosystem. This role requires a deep understanding of Geotab solutions and the ability to adapt and showcase them for partners and end-users. The Senior Solutions Engineering team members identify and understand complex customer needs and requirements, develop and customize solutions using Geotab’s open platform, and support partners in overcoming business challenges. If you love technology, and are keen to join an industry leader — we would love to hear from you!

What you'll do:

This role works closely with a variety of stakeholders within Geotab’s sales channels, customer care, product management and other solutions engineering teams. The Senior Solutions Engineering position plays a fundamental role in driving Geotab’s strategies, developing tools and educational content for internal teams and external partners and advancing on-going business objectives. The role’s incumbent identifies gaps in the product ecosystem, providing alternative solutions and valuable feedback to the product and development teams.

How you'll make an impact:

•
Develop and maintain expert-level knowledge of the Geotab ecosystem, serving as a Subject Matter Expert (SME) to empower end-users and partners and enhance their understanding of Geotab solutions.

•
Engage and collaborate with strategic partners and key end-users to optimize their utilization of Geotab's technology, products, and solutions, tailoring the approach to meet their complex and specific needs.

•
Collaborate with the Geotab revenue generating teams as a key technical resource to identify and deliver effective solutions for customer challenges, by working closely with them and their partners, contributing to sales growth, ecosystem expansion and customer retention.

•
Drive revenue growth by translating complex technical capabilities into tangible business value for prospective clients. Conduct in-depth discovery and requirements analysis to design and deliver compelling technical demonstrations and pilots that directly align with customer needs and accelerate deal closure.

•
Ensure partner and end-user satisfaction through prompt and accurate service, bolstering internal team support by providing additional insights and know-how.

•
Support Geotab’s partner upskilling, driving them towards excellence to support customers across unique channels, using best practices, and leveraging a deep understanding of industry verticals.

•
Assess and analyze complex partner and end-user business challenges, identifying Geotab’s viability and proposing alternative approaches when necessary.

•
Contribute to the continuous improvement of the company's offerings by providing partner and end-user feedback, providing opportunities to collaborate with Product

•
Keep and maintain accurate documentation and records of customer/partner engagements, complex solution designs and deliverables by following department processes and procedures.

•
Manage high-impact projects, highly strategic customers/partners, collaborating closely with partners, third-party integrators, and customers to ensure seamless implementation, deployment, and success.

•
Create and contribute to processes and procedures, handle escalations, identify areas for change and drive the change.

•
Mentor and support Solutions Engineers and other team members, sharing knowledge, expertise, and best practices to promote skill development and professional growth.

What you'll bring to this role:

•
5–8 years of experience in Solutions Engineering, Data Science, Technical Account Management, Engineering Support, or a related field.

•
Bachelor's degree in Engineering, Computer Science, Information Technology, or a related field.

•
Experience in a relevant technical field, such as software engineering, data analysis, or systems integration, with a focus on customer-facing roles.

•
Expert-level technical knowledge and understanding of telematics, IoT, APIs, and related technologies.

•
Experience with programming languages, such as Python, SQL, Java, or C#, and extensive experience with API integrations.

•
Ability to work with Agile Work Management, Ticketing and Customer Relationship Management tools like JIRA and Salesforce.

•
Familiarity with data analysis tools and techniques, as well as data visualization tools like Superset or Power BI.

•
Proven ability to maintain and grow technical knowledge to the level of a subject matter expert, in-depth experience in the Geotab ecosystem.

•
Effective problem-solving and critical thinking abilities, with the capacity to assess customer challenges and propose viable solutions.

•
Ability to collaborate effectively with cross-functional teams, including sales, product development, and customer support.

•
Strong communication and presentation skills, including the ability to articulate complex concepts to both technical and non-technical audiences.

•
A customer-focused mindset, with a commitment to understanding complex client needs and delivering exceptional service.

•
Advising on business impacts, strong understanding of industry changes, trends, emerging technologies and the flexibility to adapt to growing market demands.

•
Ability to utilize market trends and a desire to drive revenue growth.

•
Experience with sales or business development, particularly with indirect sales channels, with the ability to identify and pursue potential opportunities.

•
Time management and organizational skills, with the ability to manage multiple high-impact projects and priorities simultaneously.

•
Ability to travel up to 20% of the time.

The annual base salary for this position is the expected annual salary for this role, and may be subject to change. Geotab offers various perks and benefits and other compensation components that an individual may be eligible for. The actual base salary for this position depends on a variety of factors such as but not limited to skills, qualifications, education and overall experience, including the location the applicant lives while performing the job. This also includes equity with other team members and alignment with local market data. All offers of employment are contingent upon proof of eligibility to work and the individual's ability to pass a background check.

Hiring Range
$101,600—$132,000 USD