Senior Software Support Engineer

Bosta

Cairo Hybrid permanent

Posted: January 26, 2025

Required Skills

Job Description

About Bosta:
Launched in 2017, Bosta is an overnight delivery provider for E-commerce companies in Egypt. Leveraging technology to empower businesses is what we do best. Our goal is to disrupt the logistics industry by bringing technology and experience together to provide a one-stop shop for delivery solutions.
We rely on advanced technology to deliver orders to our customers in a fast way. Businesses can track and connect with couriers and follow up on their orders - all in one system.

Jobe Code: 2025TECH-217

Job Responsibilities::
• To be Responsible for raising the quality level of handling customer technical requests/inquiries/problems and addressing its root causes to drive improvement in customer experience.
• To Own all customer inquiries regarding Integration, business dashboard, business app ,admin dashboard and star app) and other business solutions till closure and post resolution call to ensure customer satisfaction
• To Communicate with different department within Bosta for Enhancing Process, facilitate customer experience & finding Resolution or workarounds for repeated issues
• To Provide updated troubleshooting and self-help materials to the customers and internal departments
• To Conduct outbound calls for problems received from customers through any touch point (Ticketing system, whatsapp & phone calls) or received through mailbox to ensure solving the customer problem according to the SLA
• To Escalate all technical inquiries to product team through a standard SLA whenever needed and ensure that all escalations contain complete information to ensure resolution targets are achievable
• To Attend different UATs to ensure that any new business feature is compatible with systems and internal processes.

Job Qualifications::
• Bachelor’s degree in Computer Science or a related field.
• minimum 3 years of experience in the same field
• Strong academic record.
• Experience with open-source technologies is preferred.
• Familiarity with JavaScript and both relational and non-relational databases is preferred.
• Strong eagerness and willingness to learn.
• Exceptional problem-solving skills.

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