Senior Software QA Manager

Senior Software QA Manager

Location: Ho Chi Minh City, Vietnam
Workplace Type: Onsite

We are hiring on behalf of Qode's client.

About the Role

We are seeking a highly experienced and motivated Senior QA Manager to lead and transform our client's quality assurance practices. In this role, you will be responsible for managing and developing a team of QA professionals, partnering with Customer Support, Product, and Development teams to ensure the delivery of high-quality software products. You will play a critical role in improving defect prevention, reducing customer-reported issues, and accelerating testing cycles without compromising coverage or confidence. This position requires a strong understanding of QA methodologies, test automation, CI/CD, and the ability to strategically assess and guide the use of generative AI in QA workflows. If you are passionate about quality, have a proven track record of building and scaling QA teams, and are looking for a challenging and rewarding opportunity, we encourage you to apply.

Key Responsibilities

• Lead a transformation of the current quality assurance practices.
• Manage and develop a team of 5+ members, setting clear expectations around ownership of product quality.
• Actively partner with Customer Support to analyze support tickets, identify recurring issues, high-impact defects, and quality gaps.
• Work closely with Product and Development teams to review requirements through a customer-impact lens.
• Improve defect prevention, not just detection.
• Plan and deliver a noticeable reduction in repeat customer-reported issues.
• Ensure testing cycles become faster without sacrificing coverage or confidence.
• Share learnings and patterns discovered from customer data with other QA teams.

Required Skills & Qualifications

• 7+ years of experience in software quality assurance, including 5+ years holding a QA/QC Manager title.
• Proven track record of building and scaling QA teams, including hiring, mentoring, and performance management.
• Strong understanding of test automation and exploratory testing.
• Strong understanding of CI/CD and modern SDLC.
• Strong understanding of defect management and release processes.
• Ability to strategically assess and guide the use of generative AI in QA workflows, even without direct implementation responsibilities.
• Proven ability to improve customer-perceived quality.
• Experience implementing QA metrics and driving improvements in efficiency, automation, and product quality.
• Excellent communication skills, both technical and non-technical. English proficiency at upper-intermediate level or higher.

Nice to have
• Experience managing QA for SaaS or enterprise software with complex integrations (ideally involving Microsoft 365)
• Participation in initiatives involving AI agents or co-pilot-style tools to enhance QA workflows
• Experience working closely with Support or Customer Success teams
• Familiarity with backup, storage, or data protection solutions
• Experience working with cloud storage platforms (e.g., AWS S3, Wasabi, Azure) and virtualization technologies (e.g., VMware, Hyper-V, Proxmox)

Additional Information

Why you’ll love working at our client's company: The team in Vietnam has been changing very fast in the recent years. They have grown from a group of 6 engineers to the current team size of 100, andt they are expecting to grow even more in the following years. They are trying to improve every day to become a competitive choice for talented people by offering:
• Base Salary: Up to $3500 (excluding KPI bonus)
• Flexible working hours
• 13-month bonus & performance bonus
• 100% salary on probationary period
• Private health care package
• Premium health care check
• Gift (cash/voucher) for every special occasion: New Year's Eve, Tet holidays, International Women's Day, International Children's Day, Mid-Autumn Festival, and Birthday
• 15-18 annual leaves/year, 5 sick leaves, and additional leaves (up to 3 days)
• Team building
• Free and unlimited snacks, tea, coffee, and by-choice request.

Working location: District 1, Ho Chi Minh City