Senior Software Engineer – GTM Systems

Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.

Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent.

Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.

What You’ll Do

• Design, build, and maintain scalable internal systems to support GTM workflows.

• Work closely with stakeholders to translate fuzzy business needs into clear technical solutions

• Contribute to the data layer: modelling, transforming, and integrating data from different sources (e.g. Salesforce, Snowflake)

• Build and extend agentic/AI-driven tooling to accelerate workflows

• Contribute to technical design and code reviews, ensuring high-quality, maintainable code

• Mentor and support other engineers, helping to grow technical depth within the team

• Balance speed and long-term scalability, knowing when to prototype and when to harden solutions

What We’re Looking For

• Strong Python, SQL and Apex programming skills, proficiency in Python and Apex programming is essential, as Python will be the primary programming environment for most development tasks outside of the Salesforce codebase.

• Solid experience with data engineering/analytics tooling, especially Snowflake and DBT modelling

• Comfort working in ambiguous spaces: able to frame problems, scope solutions, and iterate with stakeholders

• Exposure to Salesforce and other GTM systems (eg. Outreach, LeanData, Clay, ZoomInfo), and an understanding of sales and marketing processes

• Experience with backend or systems engineering - building APIs, integrations, or internal tooling

• Excellent problem-solving and communication skills, especially in collaborative, cross-functional settings

• Track record of operating at a Senior Engineer level: mentoring peers, leading projects, and delivering end-to-end solutions

Nice to Have

• Experience with agentic development or AI-powered internal tools

• Background spanning both analytics engineering and software engineering

• Experience with Node.js, React

• Familiarity with cloud infrastructure and deployment (AWS, GCP, or similar)

Why Join Us

• Work on complex, high-impact problems that sit right at the heart of how our GTM teams run

• Collaborate with an experienced team where you’ll have autonomy and ownership from day one

• Competitive compensation with relocation support if moving to San Francisco or Chicago

• Opportunity to grow into a Staff-level role as the team scales

Benefits

We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!

• Competitive salary and meaningful equity

• Comprehensive medical, dental, and vision coverage

• Regular compensation reviews - great work is rewarded!

• Flexible paid time off policy

• Paid Parental Leave Program

• 401k plan & match

• In-office bicycle storage

• Fun events for Intercomrades, friends, and family!

*Proof of eligibility to work in the United States is required.

The base salary range for candidates within the greater Chicago area is $185,000 - $220,000. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).

Policies

Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.

We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values.

Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.