Senior Software Engineer (Full Stack)

Cyara is the global leader in AI-powered customer experience assurance, committed to eradicating bad CX. As the only unified platform for continuous testing and monitoring across voice, digital, messaging, and conversational AI channels, Cyara empowers hundreds of the world’s leading brands to optimize more than 350 million customer journeys every year. With enterprises rapidly deploying agentic AI systems that adapt, learn, and make autonomous decisions in real time, Cyara provides the assurance layer that turns pilots into production-ready deployments—testing AI agents with AI agents to catch what scripts can’t. From full journey visibility to AI governance, trust validation, and compliance, Cyara ensures every touchpoint works flawlessly and every AI interaction solves customer problems while delighting them in the process. Cyara helps businesses deliver secure, friction-free, and high-quality CX at scale. Interested to find out more about us? Check out: www.cyara.com

Cyara’s Values:
At Cyara, our values shape everything we do. We're passionate about Delivering Excellence by putting the customer first, collaborating globally, and always striving to improve. We take smart risks and Innovate Boldly, setting new standards and learning from every experience. Integrity First is our cornerstone—we value humility, authenticity, and respect for diversity, building trust in all we do. We Embrace Curiosity by empowering you to experiment, learn, and grow in a dynamic environment. At Cyara, our values drive us forward, shaping a culture where innovation and excellence thrive.

Cyara’s Diversity, Equity, Inclusive and Belonging:
At Cyara, we are dedicated to fostering a workplace that embodies equal opportunity and champions diversity, equity, inclusion, and belonging (DEIB). We strive to cultivate an environment where every individual feels valued, respected, and empowered to bring their whole selves to work, contributing unique perspectives and talents. Our commitment includes continuously evaluating and enhancing our policies, practices, and culture to align with our DEIB principles. We ensure a discrimination-free environment where individuals are evaluated solely on their merits and abilities, regardless of legally protected statuses such as sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, gender identity, veteran status, or medical condition. By celebrating our differences and championing inclusivity, we enrich our organization, make more thoughtful decisions, and drive collective success.

Key Responsibilities:
• Develop and maintain modern, scalable, and high-performing ReactJS applications using TypeScript
• Architect and implement Micro Frontend (MFE) and Backend-for-Frontend (BFF) patterns to improve modularity and scalability
• Integrate and manage GraphQL APIs, ensuring efficient data fetching and performance optimization.
• Collaborate with designers and product managers to deliver pixel-perfect and user-centric UI/UX
• Contribute to and maintain design systems (e.g., Storybook) and component libraries (e.g., Kendo UI) to ensure consistency.
• Work with Node.js for lightweight backend tasks and GraphQL BFF implementation
• Collaborate with backend and DevOps engineers to ensure seamless integration, deployment, and scalability.

Front-End Skills (Primary Focus):
• Strong JavaScript and TypeScript proficiency – deep experience with ReactJS and its ecosystem.
• State management expertise (e.g., Redux, Zustand, or Context API).
• Experience with GraphQL (Apollo Client / URQL) for efficient front-end data management.
• Experience designing or contributing to Micro Frontend (MFE) architectures.
• Experience building and maintaining BFF services that bridge front-end and backend systems.
• Experience with form management tools like React Final Form or Formik.
• Familiarity with automated testing frameworks (Jest, React Testing Library, Cypress).

Backend & Integration Skills (Secondary Focus):
• Node.js experience for BFF and lightweight backend API development.
• Familiarity with C#/.NET for integration with existing backend systems.
• Understanding of microservices architecture and distributed system design.
• Experience with RESTful and GraphQL APIs, including performance tuning.
• Experience with Git and understanding of CI/CD pipelines.

Deployment & Cloud:
• Familiarity with AWS (Fargate, Lambda, S3, RDS, Elastic Beanstalk, Kubernetes).
• Understanding of CI/CD tools such as Buildkite.

Security & Performance:
• Strong understanding of web security principles (XSS, CSRF, SQL Injection, etc.).
• Experience implementing secure coding practices and performance optimizations
• Ability to mentor team members on secure design and frontend performance tuning.

Preferred Qualifications:
• 6+ years of front-end development experience with a focus on ReactJS.
• 2+ years of experience implementing Micro Frontend or BFF architectures
• Prior exposure to large-scale, high-traffic web applications
• Excellent collaboration skills and ability to work cross-functionally with backend and DevOps teams.

Agencies: Thanks but we’ve got this one! Please, no phone calls or emails to any employees of Cyara outside of the Talent Acquisition team. Cyara’s policy is to only accept resumes from Agencies via the Cyara Agency Portal. Agencies must have a valid fee agreement in place and they must have been assigned the specific requisition to which they submit resumes, by the Cyara Talent Acquisition team before submitting any CV's. Any resume submitted outside of this process will be deemed the sole property of Cyara and, in the event, a candidate is submitted outside of this policy is hired, no fee or payment of any kind will be paid