Senior Software Engineer – CXone – Cloud Contact Center 

Senior Software Engineer – CXone – Cloud Contact Center 

Location: Remote - USA

Travel: up to 10%

Position Type: Fulltime

Eventus/Navixus was named the 2024 winner of the Top Certified Implementation Partner by NICE!

We are hiring a Senior Software CXone Engineer to join our team and support Cloud Contact Center platforms (NICE Cxone). In this role, you will be involved in all aspects of Cloud technology for the Contact Center. You will be responsible for design and development of products, features, unit testing, code reviews and resolve bugs that are discovered in the QA process. You will work in both test and development production environments. You will work with other Software Engineers, Project Managers, and other team members. You will be responsible for mentoring others and helping with the onboarding process.

Qualifications For Success:

5-8 or more years of IVR and ACD development experience

4 or more years of CXone Studio scripting

CRM integration experience

IVR, ACD, Self-Service, API, DFO, chat/email/omnichannel development experience required

Experience mentoring other and helping with onboarding

Design and development of products, features, unit testing, code reviews and resolving bugs, discovered in QA process. 

Experience working both test and development/production environments

Additional cloud telephony experience. For example, Five9, Talkdesk, Amazon Connect, Twilio, Genesys Cloud, or 8X8 telephony platform experience is a plus

Ability to work independently

Certifications such as Core and Core+ Certified | NICE Certified Implementation Engineer (NCIE) and the ACD Administrator certification preferred

Bachelors degree in computer science, IT, or engineering preferred

Why you’ll love it here:

Culture: At Navixus/Tech Mahindra, we are a culture of driving positive change, celebrating each moment, and empowering all to Rise drives us to dream, do, and become more.

Applicants can expect to make between $135,000 to $150,000 upon hire. Pay within this range will vary based upon experience, skills, certifications, education among other factors as required in the job description

Tech Mahindra also offers benefits like medical, vision, dental, life, disability insurance and paid time off (including holidays, parental leave, and sick leave, as required by law). The exact offer terms will depend on the skill level, educational qualifications, experience and location of the candidate.

“Tech Mahindra is an Equal Employment Opportunity employer. We promote and support a diverse workforce at all levels of the company. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, age, national origin, or disability. All applicants will be evaluated solely on the basis of their ability, competence, and performance of the essential functions of their positions with or without reasonable accommodations. Reasonable accommodations also are available in the hiring process for applicants with disabilities. Candidates can request a reasonable accommodation by contacting the company ADA Coordinator at [email protected].”