Senior Software Engineer, Backend - Agent Experience

About Grab and Our Workplace

Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility.

Get to know the Team

The Agent Experience PST owns and operates the internal platforms used by Grab's support agents to serve our entire ecosystem- across every vertical and use case. Because agents rely on these tools to resolve critical issues for users and partners, our systems are built for extremely high availability, reliability, and 100% data correctness. When a user needs help with a transaction, they rely on our platform to ensure the agent has the right tools and data at the right time.

Get to know the Role

We are looking for a Senior Backend Engineer in Vietnam to contribute to our internal tooling products used for our agents to serve Passengers, Drivers, and Merchants. You will report to the Engineering Manager, who is based in Singapore, and work in an on-site mode. This role is based in Vietnam.

The Critical Tasks You Will Perform

• Design and write with the cutting edge Go language to improve the availability, scalability, latency, and efficiency of Grab's range of services
• Work with engineering team to explore and create new design / architectures geared towards scale and performance
• Participate in code and design reviews to maintain our high development standards
• Engage in service capacity and demand planning, software performance analysis, tuning and optimization
• Collaborate with product and experience teams to define and prototype feature specifications
• Work closely with infrastructure team in building and scaling back-end services as well as performing root cause analysis investigations
• Design, build, analyze and fix large-scale systems
• Pro-actively debug and solve production incidents during your oncall shift
• Participate in interview loops to help Grab continue hiring top industry talent
• Provide technical guidance, mentorship and knowledge sharing to peers.

• A degree in Computer Science, Software Engineering, Information Technology or related fields
• 5+ years of experience in software engineering in a distributed systems environment
• Strong Computer Science fundamentals in algorithms and data structures
• Familiarity with running large scale web services; understanding of systems internals and networking are a plus
• Strong understanding of system performance and scaling
• Possess excellent communication, sharp analytical abilities with proven design skills, able to think critically of the current system in terms of growth and stability
• You can be a good coder in any language (C++, C, Java, Scala, Rust, Haskell, OCaml, Erlang, Python, Ruby, PHP, Node.JS, C# etc.), but willing to work on Golang

Tech Stack

• Our core services tech stack consists of Golang with Redis, MySQL, DynamoDB, Elasticsearch data stores as well as HAProxy load balancers. They all run on the AWS cloud infrastructure with auto-scaling abilities.
• Our mobile app platform coverage includes native iOS, Android, written in Swift, RxJava and Flutter. Our Command Center front-end is built on Rails, HTML5, CSS and Javascript.
• We use GitHub for our code repository and we adhere to the basic Continuous Delivery tenets utilising a host of tools to support our release pipeline and code quality. These include GitLab CI, DataDog, Code Climate, Papertrail, Gemnasium, JFrog and Jenkins.

Life at Grab

We care about your well-being at Grab, here are some of the global benefits we offer:

• We have your back with Term Life Insurance and comprehensive Medical Insurance.
• With GrabFlex, create a benefits package that suits your needs and aspirations.
• Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leave
• We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges.
• Balancing personal commitments and life's demands are made easier with our FlexWork arrangements such as differentiated hours

What We Stand For at Grab

We are committed to building an inclusive and equitable workplace that enables diverse Grabbers to grow and perform at their best. As an equal opportunity employer, we consider all candidates fairly and equally regardless of nationality, ethnicity, religion, age, gender identity, sexual orientation, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.