Senior Software Engineer (AI Voice Agents)

Who are Heidi?

Heidi is building an AI Care Partner that supports clinicians every step of the way, from documentation to delivery of care.

We exist to double healthcare’s capacity while keeping care deeply human. In 18 months, Heidi has returned more than 18 million hours to clinicians and supported over 73 million patient visits. Today, more than two million patient visits each week are powered by Heidi across 116 countries and over 110 languages.

Founded by clinicians, Heidi brings together clinicians, engineers, designers, scientists, creatives, and mathematicians, working with a shared purpose: to strengthen the human connection at the heart of healthcare.

Backed by nearly $100 million in total funding, Heidi is expanding across the USA, UK, Canada, and Europe, partnering with major health systems including the NHS, Beth Israel Lahey Health, MaineGeneral, and Monash Health, among others.

We move quickly where it matters and stay grounded in what’s proven, shaping healthcare’s next era. Ready for the challenge?

The Role

Working closely with the Engineering Manager and Product Lead, you will be a Mid-level or Senior Fullstack Engineer who operates at the intersection of core product development and clinical application.

As a Forward Deployed Engineer, you will serve as a technical accelerator for the engineering organization—designing, deploying, and refining end-to-end voice AI solutions that address complex user requirements with high velocity and precision.

You will act as a primary technical liaison for our enterprise customers, bridging the gap between their complex infrastructure needs and our core platform to deliver seamless, scalable integrations within large healthcare environments.

What you’ll do:

• Build end-to-end AI features: Architect and ship fullstack solutions (from React frontends to Python backend services) that leverage our voice AI and LLMs to automate clinical workflows.

• Operationalize Voice AI: Implement and fine-tune audio processing pipelines, ensuring our Automatic Speech Recognition (ASR) and LLM agents perform accurately in diverse, real-world medical environments.

• Bridge the gap between model and product: Translate complex feedback from clinicians into technical solutions, rapidly prototyping and deploying improvements to model behavior, prompting strategies, and audio handling.

• Optimise for real-time interaction: Tune fullstack performance to handle real-time audio streaming and token generation, minimizing latency so clinicians have a seamless conversational experience.

• Partner with implementation and clinical teams: Shorten the feedback loop by shipping critical integrations and feature requests from concept to production in days, not quarters.

What we will look for:

• Mastery of Fullstack fundamentals: You are equally proficient in Python and modern frontend frameworks (React/TypeScript), capable of owning a feature from the database schema to the UI interaction.

• Applied AI & Voice fluency: You have a working knowledge of LLM integration (RAG, prompt engineering) and audio technologies (ASR, speech processing) and know how to build around their probabilistic nature.

• Pragmatic problem solving: You balance engineering purity with the need for speed; you know when to build a robust system and when to ship a tactical solution to unblock a customer.

• Cloud fluency (AWS or GCP): You can spin up your own infrastructure (containers, serverless functions) and manage CI/CD pipelines to get your code into the hands of users independently.

• Rigorous testing in production: You understand that "works on my machine" isn't enough; you implement observability and feedback loops to monitor how your AI features perform in the wild.

What do we believe in?

• Heidi builds for the future of healthcare, not just the next quarter, and our goals are ambitious because the world’s health demands it. We believe in progress built through precision, pace, and ownership.

• Live Forever - Every release moves care forward: measured, safe, and built to last. Data guides us, but patients define the truth that matters.

• Practice Ownership - Decisions follow logic and proof, not hierarchy. Exceptional care demands exceptional standards in our work, our thinking, and our character.

• Small Cuts Heal Faster - Stability earns trust, speed delivers impact. Progress is about learning fast without breaking what people depend on.

• Make others better - Feedback is direct, kindness is constant, and excellence lifts everyone. Our success is measured by collective growth, not individual output.

Our mission is clear: expand the world’s capacity to care, and do it without losing the humanity that makes care worth delivering.

Why you will flourish with us 🚀?

• Flexible hybrid working environment, with 3 days in the office.

• Additional paid day off for your birthday and wellness days

• Special corporate rates at Anytime Fitness in Melbourne, Sydney tbc.

• A generous personal development budget of $500 per annum

• Learn from some of the best engineers and creatives, joining a diverse team

• Become an owner, with shares (equity) in the company, if Heidi wins, we all win

• The rare chance to create a global impact as you immerse yourself in one of Australia’s leading healthtech startups

• If you have an impact quickly, the opportunity to fast track your startup career!

Help us reimagine primary care and change the face of healthcare in Australia and then around the world.