Senior Software Developer, Salesforce Service Cloud

Senior Software Developer, Salesforce Service Cloud

POSITION SUMMARY:

We are seeking an experienced Senior Salesforce Service Cloud Developer to lead our customer service platform development initiatives. This role combines hands-on technical development with team leadership responsibilities, requiring expertise in Service Cloud architecture, Lightning platform development, and modern DevOps practices. The successful candidate will drive technical excellence while mentoring team members and collaborating across departments to deliver scalable, high-performance solutions that enhance our customer service capabilities.

PRIMARY RESPONSIBILITIES:

Core Development & Implementation (45%)

• Design and develop complex Service Cloud solutions including case management, knowledge, omni-channel, and service console customizations

• Build advanced Lightning Web Components, Apex classes, triggers, batch jobs, and asynchronous processes

• Implement and maintain robust integrations using REST/SOAP APIs, middleware, and ETL tools

• Design and implement automation using Flow Builder, Process Builder (where applicable), and custom business logic

• Optimize system performance, troubleshoot production issues, and ensure scalability for large data volumes

• Ensure adherence to Salesforce governor limits, security best practices, and platform standards

Technical Ownership & Solution Design (25%)

• Own technical design for assigned initiatives from requirements through deployment

• Contribute to architectural decisions and help shape Service Cloud implementation patterns

• Conduct peer code reviews and design reviews to ensure quality, maintainability, and consistency

• Establish and follow development best practices, coding standards, and documentation guidelines

• Collaborate with architects and senior engineers on platform evolution and technical debt reduction

Collaboration & Cross-Functional Delivery (15%)

• Partner closely with product managers, business analysts, QA, and support teams to translate requirements into technical solutions

• Provide technical input during refinement, estimation, and sprint planning

• Clearly communicate technical trade-offs, risks, and implementation details to both technical and non-technical stakeholders

• Support release planning, deployments, and post-release validation

Platform Innovation (15%)

• Evaluate new Salesforce features and Service Cloud capabilities for potential adoption

• Build proof-of-concepts or prototypes to validate new approaches or address complex business problems

• Contribute to modernization initiatives and continuous improvement of the Salesforce development lifecycle

QUALIFICATIONS:

Required
- Bachelor's degree in Computer Science, Information Technology, or related field, or equivalent work experience
- 5+ years of hands-on Salesforce development experience with at least 3 years focused on Service Cloud
- Strong expertise in Apex, Lightning Web Components, Visualforce, and SOQL/SOSL
- Experience with Salesforce integration patterns, APIs, and middleware technologies
- Knowledge of DevOps practices and tools (Git, Jenkins, CI/CD pipelines)
- Excellent communication skills and ability to work effectively with cross-functional teams

Preferred
- Salesforce certifications (Platform Developer I, Platform Developer II, etc)
- Experience with Salesforce MIAW, CTI, or other Salesforce Service Cloud products
- Knowledge of web development technologies (JavaScript, HTML5, CSS3, React)
- Experience with agile development methodologies and project management
- Previous experience in customer service or contact center environments
- Familiarity with enterprise integration platforms and data migration tools

KNOWLEDGE, SKILLS, AND ABILITIES

Technical Expertise
- Deep understanding of Salesforce Service Cloud capabilities including case management, knowledge management, omni-channel, and service console
- Advanced proficiency in Lightning Platform development including Lightning Web Components, Aura components, and Lightning App Builder
- Strong command of Apex programming, triggers, batch processing, and asynchronous processing patterns
- Expertise in declarative tools including Process Builder, Flow Builder, Workflow Rules, and Approval Processes
- Knowledge of Salesforce security model, sharing rules, profiles, permission sets, and field-level security
- Experience with data modeling, custom objects, relationships, and large data volume considerations

Integration and Architecture
- Proven ability to design and implement complex system integrations using REST/SOAP APIs, callouts, and web services
- Understanding of enterprise architecture patterns and best practices for scalable solutions
- Experience with data migration strategies, ETL processes, and data quality management
- Knowledge of middleware platforms and integration tools (MuleSoft, Dell Boomi, etc.)

Leadership and Communication
- Excellent verbal and written communication skills with ability to explain technical concepts to non-technical stakeholders
- Proven ability to mentor junior developers and facilitate knowledge transfer
- Strong analytical and problem-solving skills with attention to detail

Project Management
- Experience with agile development methodologies (Scrum, Kanban) and project management tools
- Ability to estimate development efforts, manage project timelines, and coordinate deliverables
- Strong organizational skills and ability to manage multiple priorities in fast-paced environments
- Experience with change management and release management processes in enterprise environments

OUR OPPORTUNITY

Natera™ is a global leader in cell-free DNA (cfDNA) testing, dedicated to oncology, women’s health, and organ health. Our aim is to make personalized genetic testing and diagnostics part of the standard of care to protect health and enable earlier and more targeted interventions that lead to longer, healthier lives.

The Natera team consists of highly dedicated statisticians, geneticists, doctors, laboratory scientists, business professionals, software engineers and many other professionals from world-class institutions, who care deeply for our work and each other. When you join Natera, you’ll work hard and grow quickly. Working alongside the elite of the industry, you’ll be stretched and challenged, and take pride in being part of a company that is changing the landscape of genetic disease management.

WHAT WE OFFER

Competitive Benefits - Employee benefits include comprehensive medical, dental, vision, life and disability plans for eligible employees and their dependents. Additionally, Natera employees and their immediate families receive free testing in addition to fertility care benefits. Other benefits include pregnancy and baby bonding leave, 401k benefits, commuter benefits and much more. We also offer a generous employee referral program!

For more information, visit www.natera.com.

Natera is proud to be an Equal Opportunity Employer. We are committed to ensuring a diverse and inclusive workplace environment, and welcome people of different backgrounds, experiences, abilities and perspectives. Inclusive collaboration benefits our employees, our community and our patients, and is critical to our mission of changing the management of disease worldwide.

All qualified applicants are encouraged to apply, and will be considered without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, age, veteran status, disability or any other legally protected status. We also consider qualified applicants regardless of criminal histories, consistent with applicable laws.

If you are based in California, we encourage you to read this important information for California residents.

Link: https://www.natera.com/notice-of-data-collection-california-residents/

Please be advised that Natera will reach out to candidates with a @natera.com email domain ONLY. Email communications from all other domain names are not from Natera or its employees and are fraudulent. Natera does not request interviews via text messages and does not ask for personal information until a candidate has engaged with the company and has spoken to a recruiter and the hiring team. Natera takes cyber crimes seriously, and will collaborate with law enforcement authorities to prosecute any related cyber crimes.

For more information:
- BBB announcement on job scams
- FBI Cyber Crime resource page