Senior Site Reliability Engineer

Our Journey
ShopBack began in 2014 as a late-night spark of inspiration between Henry and Joel — not just to build a Cashback platform, but to reimagine how brands and consumers connect. As former advertisers, they understood the limitations of traditional marketing, and saw an opportunity to deliver more value on both sides. That idea quickly turned into action, and the first prototype was built over a weekend with the other co-founders. Today, ShopBack serves over 50 million users across 13 markets, partners with 20,000+ merchants, and powers over half a million transactions daily. We're building The World’s Most Rewarding Way to Shop — and looking for bold, driven individuals to join us.

About the role

At ShopBack, our engineering teams build scalable platforms and utilize leading-edge technologies to build a world-class product. You will join a diverse and talented team of aspiring engineers with great ambitions to impact the eCommerce landscape. We are seeking team members who strive to solve the hard problems, take pride in delivering world-class products, and are strong team players.

You are someone who wants to see the impact of your work making a difference every day. You find passion in the craft and are constantly seeking improvement and better ways to solve tough problems.

Your Adventure Ahead:
• Improve availability, reliability, scalability, and recoverability of the systems with security and cost optimization in mind
• Develop the best possible continuous delivery pipelines incorporating streamlined change and release management process with 0 downtime deployment process
• Maintain tools for configuration management, build, continuous integration and deployment, reporting, monitoring etc.
• Participate in capacity planning and risk management
• Manage and monitor a multi-datacenter regional environment
• Collaborate with product engineers to enhance core platforms
• Collaborate closely with application development to assist in adopting methods to improve scalability and reliability of services
• Explore and adopt new and creative DevOps approaches to improve production reliability and availability
• Quarterly on-call duty
• Drive incident response and postmortems
• Automate infra provision, upgrades and mitigate issues via AI agentic workflows

Essentials to Succeed:
• 7+ years of relevant DevOps or SRE experience
• Proven experience working on public cloud platforms (AWS, GCP, etc)
• Proven experience with containerization using Docker and Kubernetes
• Experience with Infra-As-Code using Terraform is a plus
• Experience with application development in Python, Javascript or Go is a plus.
• Leverage AI on a day to day to improve individual and team workflows

Technologies We Use & Love:
• Cloud: AWS
• Infra: Kubernetes
• Programming languages: NodeJS / Typescript / Python / Go
• Relational database: Postgres
• Cache: Redis
• Message queue: Kafka, SQS
• Continuous Integration: Gitlab, Fluxcd
• Monitoring: DataDog / Prometheus
• Networking: Istio
• Big Data: Trino, Spark, S3, etc.
• Communication: Slack
• Project Management: JIRA / Confluence
• Other technologies: Knative Eventing / Serving, Debezium + Kafka Connect. Opensearch

ShopBackers' DNA
Grit - We tackle all challenges head-on, working together to solve problems and achieve success.
Hunger - We value hard work, and having relentless drive.
Speed - We move fast and have a bias for action, all to deliver maximum impact.
Impact - We focus on results, always aiming for the best possible outcomes and timelines.
Growth - We embrace a growth mindset, constantly striving to learn, improve, and excel in our roles.

Exclusively for ShopBackers
Career progression paths and opportunities to take on greater challenges that help you realise your ambitions.
Be part of a winning team on a journey to global scale.
Competitive compensation based on your performance.
Candid, open, and collaborative culture where feedback is valued, for everyone to grow and improve every day.
Work-From-Anywhere benefit to enable you to thrive personally and professionally.

ShopBack is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sexual orientation, national origin, age, disability, genetic information, veteran status, or any other protected status under applicable laws. Join our team and help us make a difference!

We are committed to protecting your data and ensuring fairness in our recruitment process. We may use automated tools, including AI, to help our team screen applications, match candidates to roles, generate interview notes, and review assessments. These tools assist our recruiters and interviewers and they do not make final hiring decisions. If an assessment is part of your process, we may (with your consent) capture screen activity and/or webcam images during the test to help verify test integrity. We do not use AI to infer your emotions or sensitive traits. We process personal data lawfully, securely, and transparently in line with applicable data-protection laws and our commitment to fair employment. You can ask questions or exercise your rights including to request human review or to challenge an outcome by contacting [email protected].