Senior Site Reliability Engineer (Public Sector)

POWER A WORLD OF TRUST

Incode is the leading provider of world-class identity solutions that is reinventing the way humans authenticate and verify their identities online to power a world of digital trust.

Through our revolutionary identity solutions, we are unleashing the business potential of universal industries including finance, government, retail, hospitality, gaming, and more, by reducing fraud and transforming human interactions with data, products, and services.

We’re in the process of rapidly scaling our diverse global team and we’re looking for entrepreneurial individuals and leaders who are curious, driven, and excited by ownership to join a Unicorn-status scale-up!

About Incode

Incode is a Series B unicorn ($1.25 B valuation) rewriting how the world proves identity. Our AI-powered platform lets leading banks, fintechs, marketplaces, and governments deliver friction-free experiences while defeating fraud and safeguarding privacy. Customers such as Citi, AirBnB, Block, Chime, Sixt, and TikTok rely on Incode to power their identity verification and security. Recently named a leader in the Gartner® Magic Quadrant™ for Identity Verification, we’re scaling fast—and we need a product-marketing leader who can turn breakthrough technology into a category-defining narrative.

The Impact You’ll Make

As a Site Reliability Engineer, you will join our growing team, focused on our AWS GovCloud (US) infrastructure. You will work closely with engineering, security, and infrastructure teams to ensure our government systems are highly available, scalable, and secure. You will play a crucial role in deployments, incident response, system reliability, and performance optimization, while also contributing to long-term infrastructure strategies. This role involves working on government-related projects, requiring an understanding of security and compliance frameworks including FedRAMP, NIST 800-53, and other federal standards.

This role is foundational to our ability to run compliant, highly available systems for government-related projects. You will have a direct impact on system uptime, incident response readiness, infrastructure security posture, and our long-term strategy for operating in regulated environments.

What You’ll Own & Drive

Site Reliability & Incident Response:

• Apply Site Reliability Engineering principles to ensure high availability, performance, and operational resilience of GovCloud systems.

• Participate in on-call rotations, responding to production incidents through monitoring, alerting, and defined escalation processes.

• Lead incident mitigation, root-cause analysis, and postmortems to continuously improve system reliability.

AWS GovCloud Infrastructure:

• Manage and maintain AWS GovCloud infrastructure, including EKS clusters, DocumentDB, RDS PostgreSQL, Kafka, OpenSearch, and S3.

• Plan and execute infrastructure and application-level configuration changes following government change control procedures.

• Support secure and compliant production environments with a strong focus on stability and operational excellence.

Kubernetes & Deployment Operations:

• Manage Kubernetes workloads using Amazon EKS, Helm charts, and ArgoCD in production environments.

• Implement and maintain GitOps-based deployment workflows with appropriate security controls.

• Ensure Kubernetes resources and deployments follow compliance and security best practices.

Security & Compliance Enablement:

• Partner with Engineering and Security teams to implement and enforce secure system design and operational controls.

• Support the onboarding and integration of security tools and technologies that meet GovCloud and federal compliance requirements.

• Contribute to infrastructure and operational practices aligned with FedRAMP, NIST 800-53, FISMA, and related standards.

Automation & Continuous Improvement:

• Use Infrastructure as Code and automation to improve consistency, scalability, and reliability across environments.

• Continuously improve SRE processes, tooling, and monitoring while maintaining compliance constraints.

• Identify operational risks and drive improvements that reduce incident frequency and impact.

Documentation & Collaboration:

• Create and maintain clear, high-quality documentation, including runbooks and operational guides, explaining both the what and the why.

• Work closely with engineering, security, and infrastructure teams to support deployments and troubleshoot production issues.

• Contribute to hiring efforts by participating in interviews and evaluating SRE candidates when needed.

The Qualities That Set You Apart

• Reliability-First Engineer – You design and operate systems with uptime, resilience, and failure scenarios in mind.

• Security & Compliance Minded – You are comfortable working within strict regulatory frameworks and understand the importance of secure-by-design systems.

• Calm Under Pressure – You can respond effectively to production incidents and lead resolution efforts in high-stakes environments.

• Process-Oriented Builder – You value structured change management, documentation, and repeatable operational practices.

• Collaborative Partner – You work well across engineering, security, and infrastructure teams in complex, regulated environments.

Your Background

• 5+ years of experience in SRE, DevOps, Platform Engineering, or Infrastructure-focused roles.

• Strong hands-on experience operating AWS GovCloud environments and understanding GovCloud-specific requirements.

• Deep experience with Kubernetes (EKS), Docker, Helm, and production containerized systems.

• Expert-level experience with Terraform (modules, versioning, state management); experience with Ansible is a plus.

• Experience with ArgoCD or similar GitOps tools for continuous deployment in secure environments.

• Strong Linux production experience, including firewalls, access controls, and disk encryption.

• Experience working with federal or industry security standards, such as FedRAMP, NIST 800-53, FISMA, SOC 2, or ISO 27001.

• Working knowledge of Python and Bash, with familiarity in Go for Kubernetes-related operations.

• Ability to read and troubleshoot application code; prior software engineering experience is a plus.

Why Incode?

• Mission with Meaning – Shape how billions of people prove identity—safely, simply, and ethically.

• Rocket-Ship Growth – Join at an inflection point where your strategies will compound in value for years.

• Elite Team & Backing – Work a truly global with top engineers, designers, and investors who share your ambition to dominate a category.

• Ownership & Autonomy – Operate like a founder with the resources of a unicorn.

• Global Impact – Every program you launch will reverberate across industries and continents.

Ready to ignite the future of trust?

Lead the narrative. Empower the field. Join Incode and turn innovation into unstoppable market momentum.

Aspects of our Culture:

• High performance

• Freedom & responsibility

• Context, not control

• Highly aligned, loosely coupled

• Continuous Feedback

• Promotions & Development

• Learn more about Life at Incode!

Benefits & Perks:

• Flexible Working Hours & Workplace

• Open Vacation Policy

Equal Opportunities:

Incode is an equal opportunity employer, committed to creating a diverse and inclusive work environment. We take great pride in having an inclusive, diverse, and global team, and we are always looking for talented and passionate individuals from all backgrounds and walks of life. As part of our commitment to inclusion, we ensure that reasonable accommodations are available throughout the hiring process. If you require any accommodation due to a disability or specific need, please let our Talent Acquisition team know—we’ll do our best to support you.

Applicant Data Privacy:

We will only use your personal information concerning Incode’s application, recruitment, and hiring processes.