Senior ServiceNow Engineer (Remote, Full-Time) [AS217]

About Smart Working

At Smart Working, we believe your job should not only look right on paper but also feel right every day. This isn’t just another remote opportunity - it’s about finding where you truly belong, no matter where you are. From day one, you’re welcomed into a genuine community that values your growth and well-being.

Our mission is simple: to break down geographic barriers and connect skilled professionals with outstanding global teams and products for full-time, long-term roles. We help you discover meaningful work with teams that invest in your success, where you’re empowered to grow personally and professionally.
Join one of the highest-rated workplaces on Glassdoor and experience what it means to thrive in a truly remote-first world.

About the Role

As a Senior ServiceNow Engineer, you will be responsible for designing, developing, and owning solutions across the ServiceNow platform, with a strong focus on ITSM, operational resilience (DORA), and audit/compliance-driven workflows.

This role combines hands-on ServiceNow development, platform ownership, and stakeholder engagement, ensuring that the platform operates as a reliable and scalable enterprise system. You will work closely with both technical teams and non-technical stakeholders to deliver solutions that support incident management, risk processes, and regulatory compliance.
You will play a key role in evolving ServiceNow as a core enterprise platform, ensuring it is aligned with business needs, regulatory expectations, and best practices in service management and resilience.

Responsibilities:
• Design, develop, and maintain solutions on the ServiceNow platform, with a strong focus on ITSM capabilities

• Take ownership of ServiceNow platform functionality, ensuring scalability, stability, and continuous improvement

• Configure and develop custom workflows, modules, and applications within ServiceNow

• Implement and enhance incident management, risk, and operational resilience workflows (DORA)

• Support and improve SOX and audit compliance processes through ServiceNow solutions

• Work closely with stakeholders to translate business requirements into effective ServiceNow solutions

• Engage with non-technical users to ensure solutions are practical, usable, and aligned with operational processes

• Design and implement integrations using REST/SOAP APIs to connect ServiceNow with internal and external systems

• Contribute to platform governance, standards, and best practices

• Ensure solutions follow secure, compliant, and enterprise-grade development standards

• Support ongoing platform optimisation, upgrades, and enhancements

Requirements:
• 6+ years of experience working with the ServiceNow platform

• 5+ years of experience with ServiceNow ITSM

• 5+ years of ServiceNow development experience

• 3+ years of experience with ServiceNow platform ownership (or similar ownership of enterprise platforms, provided strong

• ServiceNow expertise is present)

• 2+ years of experience working with operational resilience frameworks (e.g. DORA), including incident and risk workflows (or strong experience in incident management / operational resilience in regulated environments)

• 2+ years of experience supporting SOX or audit/compliance processes

• Strong understanding of enterprise service management, incident management, and risk workflows

• 2+ years of experience with integrations using REST/SOAP APIs (or equivalent experience with API/integration development)

• 2+ years of experience working with stakeholders, including non-technical users (or experience in Business Analyst / Product-facing roles translating requirements into solutions)

Nice to Have:
• Experience with ServiceNow ITOM and CMDB

• Experience with infrastructure, asset, or configuration management systems

• Experience working within regulated industries (e.g. insurance, banking, fintech)

Benefits:
• Fixed Shifts: 12:00 PM - 9:30 PM IST (Summer) | 1:00 PM - 10:30 PM IST (Winter)

• No Weekend Work: Real work-life balance, not just words

• Day 1 Benefits: Laptop and full medical insurance provided

• Support That Matters:Mentorship, community, and forums where ideas are shared

• True Belonging: A long-term career where your contributions are valued

At Smart Working, you’ll never be just another remote hire.

Be a Smart Worker - valued, empowered, and part of a culture that celebrates integrity, excellence, and ambition.

If that sounds like your kind of place, we’d love to hear your story.