Senior ServiceNow Developer

Are you a forward-thinking professional with a strong background in ServiceNow and an interest in financial services? Join EPAM in Madrid as a Senior ServiceNow Developer in the private banking sector and accelerate your career in financial services technology.

As a ServiceNow Developer, you drive automation and improvement of enterprise service delivery by designing and implementing solutions within the ServiceNow platform. You will build and maintain the Business Request Catalogue, develop self-service portal widgets, and create reusable Script Includes to support client- and server-side functionality. Your focus will be on configuring ticketing systems and streamlining ordering processes, always leveraging out-of-the-box features where practical to ensure scalable, maintainable, and secure solutions. Through your contributions, you enable efficient, compliant service operations and enhance the end-user experience across key processes. We're looking for a team player with excellent communication skills, engineering mastery and a B2+/C1 English level for effective stakeholder interactions.

This is a hybrid role based in Madrid's city center, ideal for those eager to thrive in a dynamic environment and make a significant impact in private banking technology. Join EPAM and contribute to shaping the future of financial services in Spain!

Responsibilities

Design, develop, and maintain ServiceNow solutions focused on the Business Request Catalogue and ticketing systems based on case management
Develop user-friendly self-service portal components, including custom widgets and forms, to improve end-user experience
Create and optimise reusable server- and client-side scripts (e.g., Script Includes, Business Rules, Client Scripts) for process automation
Implement integrations to streamline onboarding and request processes
Prioritise out-of-the-box ServiceNow functionality to ensure sustainable, upgrade-safe solutions with minimal customisation
Collaborate with stakeholders to gather requirements, translate business needs into technical designs, and deliver fit-for-purpose solutions
Support testing, documentation, and deployment activities within agile release cycles, ensuring quality and compliance
Troubleshoot issues, conduct root cause analysis, and apply fixes in development, test, and production environments

Requirements

Proven hands-on experience with ServiceNow development (minimum 3 years preferred)
Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent practical experience)
Strong problem-solving skills with a focus on clean, efficient, and maintainable code
Commitment to following ITSM best practices and enterprise architecture principles
Ability to work independently and collaboratively within cross-functional teams
Attention to detail with a quality-first mindset, especially around security and scalability
Proactive approach to identifying process improvements and automation opportunities
Clear communication skills to engage with technical peers and non-technical stakeholders
Adherence to change and configuration management processes in a controlled environment
Solid understanding of JavaScript, Glide API, REST web services and streaming (Kafka)
Experience with Service Portal development, including widget creation and front-end customizations
Familiarity with ITIL processes and ServiceNow modules such as Incident, Request, and Case Management
Knowledge of integration patterns (e.g., MID Server, SOAP/REST APIs) and data migration techniques
ServiceNow Certified System Administrator (CSA); certification as Application Developer or Implementation Specialist is highly desirable
Awareness of security and compliance standards applicable to financial services environments
Comfortable working in agile and cross-functional teams, with excellent communication and collaboration skills
Good communication skills, with the ability to collaborate with colleagues and stakeholders; B2 level of English

We offer

Private health insurance
EPAM Employees Stock Purchase Plan
100% paid sick leave
Referral Program
Professional certification
Language courses

EPAM is a leading digital transformation services and product engineering company with 61,700+ EPAMers in 55+ countries and regions. Since 1993, our multidisciplinary teams have been helping make the future real for our clients and communities around the world. In 2018, we opened an office in Spain that quickly grew to over 1,450 EPAMers distributed between the offices in Málaga, Madrid and Cáceres as well as remotely across the country. Here you will collaborate with multinational teams, contribute to numerous innovative projects, and have an opportunity to learn and grow continuously.

Why Join EPAM
WORK AND LIFE BALANCE. Enjoy more of your personal time with flexible work options, 24 working days of annual leave and paid time off for numerous public holidays.
CONTINUOUS LEARNING CULTURE. Craft your personal Career Development Plan to align with your learning objectives. Take advantage of internal training, mentorship, sponsored certifications and LinkedIn courses.
CLEAR AND DIFFERENT CAREER PATHS. Grow in engineering or managerial direction to become a People Manager, in-depth technical specialist, Solution Architect, or Project/Delivery Manager.
STRONG PROFESSIONAL COMMUNITY. Join a global EPAM community of highly skilled experts and connect with them to solve challenges, exchange ideas, share expertise and make friends.