Senior Service Technician

IN SHORT:
Do you combine technical expertise with a high standard of quality and take ownership from the first customer appointment to long-term equipment performance? As a Senior Service Technician (100%) in Zurich Wiedikon, you’ll be more than just out in the field – you will set standards, bring structure to processes, and elevate our Gavetti quality to the next level across Switzerland.

YOUR RESPONSIBILITIES:
Field Operational Excellence 
• Install, commission, and technically approve new Gavetti coffee machines throughout Switzerland.
• Execute demanding maintenance, diagnostic, and repair work with high technical quality.
• Ensure consistently high equipment availability and sustainable problem-solving for customers.
• Manage deployment planning independently and ensure clean, complete documentation in the system.
• Perform assembly and repair work in our workshop in Zurich Wiedikon.
• Support the maintenance of the FELFEL fridge fleet.

Technical Reference & Team Support 
• Provide first-level support to service technicians for complex technical issues.
• Support the onboarding and training of new team members.
• Collaborate closely with Operations, Customer Success, and external partners for quality assurance.
• Communicate professionally during demanding customer situations or escalations.

Process & Product Development 
• Identify weaknesses in the service process and actively implement improvements.
• Provide structured feedback to the product and development teams to further develop the Gavetti and FELFEL systems.
• Co-design and standardize technical documentation in the Wiki.

YOUR PROFILE:
• Minimum of 3 years of experience as a coffee machine technician (ideally with Eversys) or in a field service role of comparable complexity.
• Completed vocational training as an electrician, electrical fitter, electrical engineer, or a comparable technical qualification.
• Profound experience in diagnostics, fault analysis, and sustainable troubleshooting of electromechanical systems.
• Experience with IoT devices, digitally connected systems, or barista skills is considered a strong advantage.
• Independent, structured, and highly quality-oriented approach to work.
• Strong service and customer orientation coupled with a professional demeanor.
• Willingness to take ownership beyond individual service assignments and a passion for process optimization.
• Strong communication skills in English.
• Valid category B driver's license and a high willingness to travel within Switzerland.
• Non-smoker - we don't want you to smell like cigarettes, neither at work nor at customer meetings. After all, FELFEL is about good food.
• Valid work permit or Swiss passport.

OUR BENEFITS:
• Lots of delicious food, just a few steps away from your desk - we make your gastronomic dreams come true
• Best barista coffee and tea for the whole team, thanks to our innovative Gavetti coffee machine
• 5 weeks holiday per year, as well as the chance to buy an extra week of vacation 
• We care about your future with an above-mandatory pension fund
• New parents get 16 or 3 weeks, respectively, of fully paid parental leave. We also support the return to work by making a generous financial contribution to childcare until the child reaches kindergarten age.
• We encourage our employees to use public transport by covering your half-fare travelcard
• Great team events, such as our well-known FELFEL Summer Outing
• Stay active and healthy with our weekly sports sessions

 
Does this sound like the job for you? We can't wait to learn more about you! APPLY NOW with your complete documents in either German or English.

ABOUT US:
FELFEL is all about good food and coffee in the workplace: we help Swiss employers become masters of hospitality. 
With our smart fridge ‘FELFEL’ and delicious barista coffee ‘Gavetti’, we enable companies to provide their employees with first-class, ultra-fresh food and drinks throughout the day. Whether hearty and traditional, modern and vegan or high in protein - our weekly changing menu ensures that all employees always have something to be excited about ;).
FELFEL is a family business that was founded in 2013. Today, we take care of around 1000 locations in Switzerland, and have 150 employees across our offices in Lausanne, Zurich and New York. 
www.felfel.ch