Senior Service Manager

Do you want beneficial technologies being shaped by your ideas? Whether in the areas of mobility solutions, consumer goods, industrial technology or energy and building technology – with us, you will have the chance to improve quality of life all across the globe. Welcome to Bosch.

In Bosch Engineering Center we’re building innovative solutions for a connected world. While our roots are in the connected vehicle, we’ve expanded our expertise to include cutting-edge AI and the implementation of solutions for complex problems for our clients across industries. Our portfolio spans smartphone integration, cloud services, and embedded technology. Driven by creativity, our spirit of innovation—combined with Bosch’s legacy of engineering excellence—gives us a unique edge in shaping the future of intelligent technology.

Welcome to Bosch.

Service Delivery & Operations 

► You will own the operational lifecycle of complex managed services, ensuring SLA compliance, security, and stability for cloud applications and microservices

► You will lead incident and problem management, acting as the primary escalation point for high-priority outages and driving deep root-cause analysis

► You will mature operational workflows by continuously improving how we monitor, triage, and resolve technical challenges across all engagements

Governance & Process Optimization 

► You will design and implement process models that bridge the gap between ITIL standards and Agile development practices

► You will translate operational data into insights, producing high-quality performance reports, SLA metrics, and official technical documentation

► You will ensure framework compliance, maintaining the accuracy of our service management standards and operational requirements

Client & Stakeholder Strategy 

► You will build trusted partnerships with clients and technical teams, providing clear, structured communication on service status, risks, and improvements

► You will lead the operational transition for new service engagements, ensuring seamless onboarding and long-term delivery readiness

► 5+ years of proven track record in Service Management, Project Management, or an operational leadership role 

► Practical knowledge of ITIL frameworks and service delivery standards 

► Demonstrated ability to manage multiple complex service engagements and stakeholders simultaneously 

► Solid understanding of cloud infrastructure (AWS/Azure) and the ecosystem of connected devices 

► Hands-on experience with technical stacks, including ticketing systems (JIRA) and monitoring tools (New Relic, Grafana) 

► Proficiency in documentation and reporting using MS Office, with a strong focus on Excel 

► Strongly analytical and structured approach, with a clear orientation toward goals and problem-solving 

► Natural team player with excellent communication skills and a collaborative mindset 

► Bachelor’s or Master’s degree in a technical field or an equivalent track record of practical experience

► Fluent English (written and verbal) is mandatory; proficiency in German is a strong advantage

#LikeABosch Benefits:

Your work-life balance is valuable to us, so we offer you:

• 22 - 27 days of annual leave, because work-life balance is essential to us
• Flexible working hours
• Our Hybrid program is designed to combine working from office and from home, offering flexibility and a balanced approach
• Up to 3 days off for private purposes

Your health and well-being is important to us, so we have you covered:

• Medical subscription for annual health check ups
• Paid private health insurance
• Mental health and well-being initiatives

We believe in a Life-Long Learning approach, supporting your growth through:

• Technical and soft skills training, according to the needs of your role and career path
• A mentorship program and personalized development plans
• English and German language courses, provided based on job requirements and responsibilities
• Local and global career development programs
• Opportunities to attend conferences, that align with your professional goals

You will be part of a product company. You will contribute to developing end-to-end products that are delivered to Global OEMs.

On top of these, we are offering:

• Office restaurant with lunch discounts
• Annual bonus
• Referral bonus

Are you our new colleague?

Get ready to work #LikeABosch! Simply complete the contact form and submit your CV in PDF format and i English.

If you have any questions, feel free to contact us at [email protected].