Senior Service Designer

V2 Digital

Sydney, New South Wales, Australia Hybrid permanent

Posted: March 27, 2026

Job Description

About V2 AI

V2 AI is a leading AI-Native consultancy backed by $30m in VC funding, enabling us to tackle our customers' most complex challenges. We harness the power of Data & AI in the Enterprise to accelerate business outcomes for some of the world’s largest organisations.

With decades of experience and a unique delivery model, we partner closely with our customers to deliver measurable, real-world impact.

Our Services

• AI Strategy & Governance
• AI Enablement
• Applied AI
• Data & AI Security

About the Role

V2 AI is seeking a Senior Service Designer (Consultant) Contractor to join our team.

This role is focused on end-to-end service design, helping our clients rethink and redesign how their products, platforms, and operations come together to deliver seamless customer experiences.

You will work across complex environments to map current states, identify opportunities, and design future-state services that are scalable, efficient, and aligned to business outcomes.

What Your Day Will Look Like

• Lead the design of end-to-end customer journeys and service blueprints
• Map current-state experiences across digital, human, and operational touchpoints
• Identify pain points, inefficiencies, and opportunities across the service ecosystem
• Design future-state service models that improve customer and business outcomes
• Facilitate workshops, co-design sessions, and stakeholder alignment activities
• Conduct user research and insights gathering to inform service design decisions
• Collaborate with product, engineering, and AI teams to translate service concepts into delivery
• Bring a systems-thinking mindset to ensure solutions work across the entire organisation

Requirements

• Strong portfolio showcasing service design work (journey maps, service blueprints, ecosystem maps)
• Proven experience working on complex, end-to-end service design engagements
• Strong facilitation skills with the ability to lead workshops and influence stakeholders
• Experience conducting user research and synthesising insights into actionable outcomes
• Ability to connect customer experience with business processes and operational models
• Experience working in Agile, cross-functional environments
• Excellent communication and storytelling skills

Apply Now

If you’re excited to design services that work end-to-end — not just on the screen, we’d love to hear from you.

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