Senior Service Delivery Manager (REF5274N)

DeutscheTelekomITSolutions

Budapest Debrecen Pécs Szeged, , Hungary Hybrid permanent

Posted: March 31, 2026

Required Skills

Job Description

As Hungary’s most attractive employer in 2025 (according to Randstad’s representative survey), Deutsche Telekom IT Solutions is a subsidiary of the Deutsche Telekom Group. The company provides a wide portfolio of IT and telecommunications services with more than 5300 employees. We have hundreds of large customers, corporations in Germany and in other European countries. DT-ITS recieved the Best in Educational Cooperation award from HIPA in 2019, acknowledged as the the Most Ethical Multinational Company in 2019. The company continuously develops its four sites in Budapest, Debrecen, Pécs and Szeged and is looking for skilled IT professionals to join its team.

Are you passionate about delivering high-quality digital learning experiences? We are seeking a skilled and proactive Service Delivery Manager with expertise in Moodle to oversee the end-to-end delivery of our learning management services. In this role, you will be responsible for ensuring smooth operations, client satisfaction, and continuous improvement across our Moodle-based platforms. If you thrive in a fast-paced environment and are committed to driving service excellence in e-learning, we’d love to hear from you.

Act as...

• Manage contract fulfillment/OLA
• Take care of invoicing
• Support in pre-sales activities, TSI Force (Salesforce) and Contract Lifecycle Management
• Monitoring and reporting of SLA compliance
• Steering of resource demand management process
• Responsible for the cost control incl. forecast and optimization proposals
• Contract Implementation and Delivery Contribution
• Project Plan Structure Management (PSP and WBS Structure)
• Monitoring and keeping the Operational Manuals up to date
• Preparation of Invoicing activities, Cost and Controlling awareness
• Orchestrate and manage all stakeholders in Nearshore locations to ensure effective delivery of services
• Work close with development and/or operational counterparts to ensure high quality
• Stakeholder Management

• Experience with customer facing management activities (sales, product management, deal management, claim management, etc.)
• Knowledge of ITIL and Agile concepts and process management
• Experience with ServiceNow 
• German and English language knowledge (min. B2)
• Understanding of legal terminology
• Experience working in multicultural and international environments 
• At least 5 years of experience as a Service Delivery Manager
• Open for doing MOD

Advantages 

• Experience with Jira and Confluence
• TÜV SDM qualification 
• Experience with SAP/SPPM 
• Data Space and/or Data Product experience
• Process Flexibility („Can do” attitude)
• ITIL qualification
• Experience with Service Desk and/or building and maintaining 1st-2nd level support

* Please be informed that our remote working possibility is only available within Hungary due to European taxation regulation.

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