Senior Service Center Repair Manager - Rice Creek, MN or Plainfield, IN

We anticipate the application window for this opening will close on - 27 May 2026
 

At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.

A Day in the Life

The Senior Manager, Service Center, leads multiple US Service Centers (in house repair operations) across multiple sites, with accountability for overall performance, leadership alignment, and operational excellence. This role leads a team of managers and supervisors, setting and executing strategy, defining expectations, and driving accountability, and ensuring operational discipline across several locations. The Senior Manager is expected to understand the operational details and engage directly when needed, balancing day to day execution with longer term operational and organizational improvements and goal attainment. This role requires strong leadership while balancing near term business needs with long term capability and organizational effectiveness.

At Medtronic, we bring bold ideas forward with speed and decisiveness to put patients first in everything we do. In-person exchanges are invaluable to our work. We’re working a minimum of 5 days a week onsite as part of our commitment to fostering a culture of professional growth and cross-functional collaboration as we work together to engineer the extraordinary.         

Responsibilities may include the following and other duties may be assigned.

Operational & Service Excellence

• Provides leadership across multiple Service Centers locations throughout the US

• Sets expectations for how service centers:

• Execute repair, calibration, preventative maintenance, and engineering change upgrades

• Plan capacity, manage demand variability, and respond to critical or time‑sensitive situations 

• Implement service infrastructure for new product introductions and ensure service readiness at launch

• Find, develop and measure cost savings initiatives to drive continuous improvement and service center leverage

• Implementation and accountability for Medtronic Performance Systems  initiatives and deliverables (Lean Sigma / Tier Management)

• Lead through leaders.  Manages a group of managers and supervisors overseeing teams that:

• Manage workflow prioritization, capacity planning, and scheduling, including response to critical or time‑sensitive situations

• Define and implement service center changes to account for volume changes, headcount changes and overall service

• e center growth

• Establishes clear operating rhythms and performance expectations across service centers

• Drives continuous improvement in quality, cycle time, cost, and service performance

• Owns the reduction of chronic issues and recurring escalations by strengthening processes, controls, and decision‑making at the management level

• Harmonize service center procedures and processes to align with global strategy and identified efficiencies

• Participate in defining future roadmap for service centers across Americas Service and Repair region. 

People Leadership & Talent Development

• Leads and develops direct reports, ensuring consistent leadership standards across locations

• Holds leaders accountable for:

• Operational performance

• Talent development

• Problem‑solving maturity

• Creates leadership bench strength and succession strategy for service operations

• Drives cultural consistency around safety, quality, accountability, and continuous improvement

• Makes org design and talent decisions/recommendations that enable scale and sustainability

Governance, Systems & Compliance

• Owns adherence to SOPs, quality systems, audit readiness, and regulatory requirements

• Supports Quality Management System harmonization efforts aligning procedures across service centers

• Ensures accurate records, documentation, and systems are consistently maintained

• Owns escalation process.  Ensure the right issues rise to the right level, at the right time

Must Have: Minimum Requirements  

To be considered for this role, please ensure the minimum requirements are evident in your applicant profile.  

• Bachelor's degree and minimum of 7 years of relevant experience AND 5+ years of managerial experience,
• OR advanced degree with a minimum of 5 years of relevant experience AND 5+ years of managerial experience.

Nice to Have

• Manager–level operations leadership experience
• Background leading multi‑site service, repair, or depot operations within complex operational environments.
• Demonstrated success leading other managers and setting up a strong culture
• Strong operational mindset with experience in capacity planning, workflow optimization, and continuous improvement.
• Demonstrated ability to standardize and harmonize operational processes across multiple facilities or regions to improve efficiency and consistency.
• Capability to oversee capacity planning, demand variability, workflow prioritization, and service turnaround performance in repair or service center operations.
• Leadership involvement in operational readiness and infrastructure planning for new product introductions.
• Working knowledge of operating within regulated environments requiring adherence to quality systems, SOPs, audit readiness, and regulatory compliance.
• Metric and KPI focused on driving day to day operations, while monitoring early warning signs to prevent larger issues. 
• Track record establishing governance structures, escalation frameworks, and management operating rhythms for complex service operations.
• Proven application of operational excellence frameworks such as Lean, Six Sigma, or enterprise performance systems (e.g., Medtronic Performance System, Tier Management).
• Solutions‑oriented and problem solver with a focus on root cause and prevention
• Strong  business system skills, including but not limited to: SAP, PowerBI, Tableau, PowerPoint and Excel.

#LI-MDT

For Baccalaureate degrees earned outside of the United States, a degree that satisfies the requirements of 8 C.F.R. § 214.2(h)(4)(iii)(A) is required.

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position. 

The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For Office Roles: While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer, and communicate with peers and co-workers. Contact your manager or local HR to understand the Work Conditions and Physical requirements that may be specific to each role.

U.S. Work Authorization & Sponsorship

At Medtronic, we are committed to fostering an environment where employees can thrive and make a meaningful impact. In alignment with our enterprise-wide workforce planning approach, U.S. work authorization sponsorship (H-1B, TN, J, etc.) is offered exclusively for Principal-level roles and above, where specialized expertise aligns with long-term business needs. Roles below the Principal level require candidates to possess unrestricted U.S. work authorization at the time of hire and for the duration of employment.

Join us in our mission to alleviate pain, restore health, and extend life—where your unique background and perspective are valued.

Benefits & Compensation
 

Medtronic offers a competitive Salary and flexible Benefits Package
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create.  We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.
 

Salary ranges for U.S (excl. PR) locations (USD):$133,600.00 - $200,400.00

This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).

The base salary range is applicable across the United States, excluding Puerto Rico and specific locations in California. The offered rate complies with federal and local regulations and may vary based on factors such as experience, certification/education, market conditions, and location. Compensation and benefits information pertains solely to candidates hired within the United States (local market compensation and benefits will apply for others).

The following benefits and additional compensation are available to those regular employees who work 20+ hours per week: Health, Dental and vision insurance, Health Savings Account, Healthcare Flexible Spending Account, Life insurance, Long-term disability leave, Dependent daycare spending account, Tuition assistance/reimbursement, and Simple Steps (global well-being program).

The following benefits and additional compensation are available to all regular employees: Incentive plans, 401(k) plan plus employer contribution and match, Short-term disability, Paid time off, Paid holidays, Employee Stock Purchase Plan, Employee Assistance Program, Non-qualified Retirement Plan Supplement (subject to IRS earning minimums), and Capital Accumulation Plan (available to Vice Presidents and above, or subject to IRS earning minimums).

Regular employees are those who are not temporary, such as interns.  Temporary employees are eligible for paid sick time, as required under applicable state law, and the Employee Stock Purchase Plan. Please note some of the above benefits may not apply to workers in Puerto Rico.

Further details are available at the link below:

Medtronic benefits and compensation plans

About Medtronic

We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.
Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 95,000+ passionate people. 
We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.

Learn more about our business, mission, and our commitment to diversity here.

It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities.

If you are applying to perform work for Medtronic, Inc. (“Medtronic”) in any position which will involve performing at least two (2) hours of work on average each week within the unincorporated areas of Los Angeles County, you can find here a list of all material job duties of the specific job position which Medtronic reasonably believes that criminal history may have a direct, adverse and negative relationship potentially resulting in the withdrawal of a conditional offer of employment. Medtronic will consider for employment qualified job applicants with arrest or conviction records in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.