Senior Scrum Master (Payments - Pune)

Global Payments Inc. is an American multinational financial technology company that provides payment technology and services to merchants, issuers and consumers.

Senior Scrum Master is one of the central roles to facilitate the project delivery. The Senior Scrum Master will directly manage 1-3 teams to deliver his product.

Responsibilites:

• Understand and apply Agile values and principles
• Help the teams understand and apply:                                                                                   Scaled Agile roles, events, artifacts, and the underlying principles/values,                             Value-driven priority, self-organization, empirical process improvement
• Help stakeholders understand planning in complex environments and points of interaction to influence decisions and priorities
• Facilitate teams’ events as needed: make clear the Purpose and Outcomes, design the meeting flow to support desired outcomes, facilitate full participation
• Actively represent the teams, ensuring that effective relationships are built and maintained with the business (connected stakeholders), and teams morale is high
• Teach, Mentor, and Coach (context tailored solution):                                                                      Help people get better at their work, deliver more value, resolve a conflict, or problem      Develop other SMs
• Do agile induction to new team members
• Ensure the focus of the teams on the agreed Product Vision
• Ensure just in time backlog readiness
• Help teams apply agile sizing. Inspect and adapt for more accurate sizing that helps improve predictability
• Helping in the evolution of the Product Roadmap: detailed on the short term, key direction on the medium-term, and options on the long term
• Aware of costs, timescales. Inspect and adapt team capacity and allocation.
• Provide forecast on team availability for both client as well as internal processes as needed.
• Work with POs and SMs to harmonise the planning of connected products
• Ensure management of external dependencies in planning.
• Make visible the progress of the release of the product
• Identify, assess, and manage risks, impediments, and dependencies (including dependencies across systems and platforms) which might impact the success of product delivery.
• Follow up with the appropriate stakeholders on risks and dependencies with external teams
• Coordinate the team(s) towards successful product delivery and client satisfaction.
• Ensure that the delivery meets the client’s quality expectations.
• Drive the creation and implementation of the Common Definition of Done and Common Definition of Ready and update when needed
• Contribute to the decisions around shaping team structure for optimising delivery
• Act as a driver for changes at multiple teams' level by encouraging and leading change initiatives towards the continuous improvement of process and delivery - Take proactive actions in assessing Customer satisfaction and work together with the account leadership team in addressing customer concerns

• Minimum 8-10 years of work experience out of which Minimum 5 years of Scrum Master/ Agile Coach/ RTE / Project Management experience
• Minimum 5 years of work experience as a Scrum Master in Scaled Agile Environment
• Minimum 5 years work experience in using Azure DevOps
• Tool knowledge of Jira, Wiki, Confluence
• Advanced SAFe Certification Good to have

Good to have minimum 3 of: Scrum Master (CSM/PSM), ICP-ACC, SAFE RTE, SAFE SPC, Scaled Agilist, PMI-PMP Certifications
• Experience in agile reporting and metrics
• Plus, very good English communication                                                                                        Education
• B.E, B.Tech, M.C.A

At Endava, we’re committed to creating an open, inclusive, and respectful environment where everyone feels safe, valued, and empowered to be their best. We welcome applications from people of all backgrounds, experiences, and perspectives—because we know that inclusive teams help us deliver smarter, more innovative solutions for our customers. Hiring decisions are based on merit, skills, qualifications, and potential. If you need adjustments or support during the recruitment process, please let us know.