Senior Salesforce Product Analyst

Get to know Okta

Okta is The World’s Identity Company. We free everyone to safely use any technology, anywhere, on any device or app. Our flexible and neutral products, Okta Platform and Auth0 Platform, provide secure access, authentication, and automation, placing identity at the core of business security and growth.

At Okta, we celebrate a variety of perspectives and experiences. We are not looking for someone who checks every single box - we’re looking for lifelong learners and people who can make us better with their unique experiences.

Join our team! We’re building a world where Identity belongs to you.

We are looking for a Senior Salesforce Product Analyst to join the TDI team and help scale our internal systems with a focus on security and reliability. You will leverage your deep knowledge of CPQ and Sales Cloud, covering everything from provisioning to case management, to partner with GTM teams and uncover data-driven efficiencies. In this role, your work will bridge the gap between business needs and technical solutions to drive operational success.

Key Responsibilities

Requirements Gathering and Analysis:

• Work closely with business stakeholders to understand their requirements and challenges, translating them into detailed and actionable user stories.

• Conduct thorough analysis of existing processes and systems to identify opportunities for improvement.Salesforce CPQ Configuration:

• Leverage your expertise in Salesforce CPQ to implement solutions that align with business needs. This includes product and price rule configuration, and advanced approvals.

Solution Design and Implementation:

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• Collaborate with developers and administrators to design and implement enhancements and customizations.

• Deliver Salesforce CPQ and Salesforce.com platform updates as a core member of a team responsible for the design, development, testing, and release of enhancements and strategic projects.

Stakeholder Collaboration:

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• Partner with different functions such as Deal Desk, Partner Ops, Order Management, Pricing and Packaging, and Sales Ops to design, implement, and enhance the CPQ platform for Direct and Channel Sales teams.

Data Management and Reporting:

• Ensure the integrity and accuracy of Salesforce data through effective data management practices.

• Create and maintain reports and dashboards to provide insights into key performance metrics and support decision-making.

System Integrations:

• Collaborate with technical teams to design and implement integrations between Salesforce and other systems within the organization.

• Ensure seamless data flow and interoperability between Salesforce and external applications.

Quality Assurance and Testing:

• Develop and execute comprehensive test plans to validate the functionality and performance of Salesforce solutions.

• Collaborate with QA teams to address and resolve any issues identified during testing.

Security and Compliance:

• Ensure that Salesforce solutions adhere to organizational security policies and industry regulations.

Documentation:

• User Journey & Documentation: Author and maintain end-to-end User Journey Maps. You will update system documentation to reflect AI-driven automations and "Human-in-the-loop" decision points.

• Ensure that technical and user documentation is accessible and easily understandable.

Qualifications & Requirements

Technical Expertise

• Salesforce Mastery: 5+ years of hands-on experience as a Business Analyst or Implementation Consultant specializing in Salesforce Sales Cloud and CPQ.

• System Architecture: Proven experience with Salesforce integrations, specifically connecting CRM platforms with product-led systems and cross-functional tools.

• Lifecycle Management: Demonstrated ability to own the end-to-end delivery lifecycle, from initial conception and configuration through to launch and post-deployment support.

• Certifications: Salesforce Certified Administrator, Sales Cloud Consultant, or CPQ Specialist credentials are highly preferred.

Strategic & Analytical Skills

• Process Innovation: A strong problem-solving mindset focused on continuous process improvement and operational efficiency.

• AI-Driven Analysis: Solid understanding of AI solutions and their application in enhancing analytical workflows and data insights.

• Critical Thinking: Ability to translate complex business requirements into scalable, high-quality technical solutions.

Leadership & Collaboration

• Cross-Functional Partnership: Proven track record of collaborating with diverse business teams and stakeholders to align goals.

• Global Collaboration & Ownership: Demonstrated strong ownership and the ability to communicate effectively and collaborate seamlessly with cross-functional, global teams and stakeholders.

• Proactive Ownership: A self-starter who takes initiative to find solutions independently and consistently delivers accurate, timely results.

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Below is the annual salary range for candidates located in Poland. Your actual salary will depend on factors such as your skills, qualifications, and experience. In addition, Okta offers equity (where applicable), bonus, and comprehensive healthcare coverage and financial benefits including paid time off and parental leave in accordance with our applicable plans and policies. To learn more about our Total Rewards program, please visit: https://rewards.okta.com/pol.

The annual base salary range for this position for candidates located in Poland is between:
165 000 zł—242 000 zł PLN

What you can look forward to as a Full-Time Okta employee!

• Amazing Benefits

• Making Social Impact

• Developing Talent and Fostering Connection + Community at Okta

Okta cultivates a dynamic work environment, providing the best tools, technology and benefits to empower our employees to work productively in a setting that best and uniquely suits their needs. Each organization is unique in the degree of flexibility and mobility in which they work so that all employees are enabled to be their most creative and successful versions of themselves, regardless of where they live. Find your place at Okta today! https://www.okta.com/company/careers/.

Some roles may require travel to one of our office locations for in-person onboarding.

Okta is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran. We also consider for employment qualified applicants with arrest and convictions records, consistent with applicable laws.

If reasonable accommodation is needed to complete any part of the job application, interview process, or onboarding please use this Form to request an accommodation.

Notice for New York City Applicants & Employees: Okta may use Automated Employment Decision Tools (AEDT), as defined by New York City Local Law 144, that use artificial intelligence, machine learning, or other automated processes to assist in our recruitment and hiring process. In accordance with NYC Local Law 144, if you are an applicant or employee residing in New York City, please click here to view our full NYC AEDT Notice.

Okta is committed to complying with applicable data privacy and security laws and regulations. For more information, please see our Personnel and Job Candidate Privacy Notice at https://www.okta.com/legal/personnel-policy/.