Senior Salesforce Administrator

ConnectWise is an industry and Global leading software company with over 3,000 colleagues in North America, EMEA and APAC. As a community-driven software company dedicated to the success of technology solution providers, our suite helps over 45,000 of our partners manage their businesses better, sell more efficiently, automate service delivery, and remotely control technology so they can consistently deliver amazing customer experiences.

Our company is powered by our connections, our colleagues, and our community. And, we accept all kinds.

Game-changers, innovators, culture-lovers—and humankind.

We invite discovery and debate. We recognize key moments as milestones.

We see you and value you for your unique contributions. Our inclusive, positive culture lays the foundation to ensure every colleague is valued for their perspectives and skills, giving you the choice of how YOU make a difference.

Curious? Read this opportunity to learn how YOU can make a difference at ConnectWise!

General Summary:

The Salesforce Administrator is responsible for leading the ongoing development of our Salesforce deployment. This role works in partnership with functional leaders, cross-functional teams, and SMEs to identify, develop, and deploy new business processes. This role executes on day-to-day configuration, support, maintenance, and improvement of our Customer Relationship Management (CRM) platform.

Essential Duties and Responsibilities:

• Provides support to the Business Applications team, with a high attention to detail
• Researches, analyzes, and documents findings
• May influence others within the Information Technology team through the explanation of facts, policies, and practices
• Serves as primary system administrator for the Salesforce environment
• Handles all basic administrative functions including user account maintenance, reports and dashboards, workflows, and other routine tasks
• Completes regular internal system audits and prepares for upgrades
• Manages Salesforce data feeds and other integrations
• Coordinates the evaluation, scope, and completion of new development requests
• Works with our institutional management team to establish suitable processes to support administrative, development, and change management activities
• Assists in training of new users and grows the Salesforce skill set across the organization
• Effectively acts as the liaison between our users, vendors, and the application development teams
• Works independently with members of the user community to define and document development requirements
• Assesses the impact of new requirements on Salesforce and all upstream and downstream applications, systems, and processes
• Evaluates information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs

Knowledge, Skills, and/or Abilities Required:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to work independently on projects and processes with general supervision
• Practical knowledge of applicable work area
• Ability to situationally adapt and understand new technology/processes as per business requirement
• Excellent project management skills and a positive attitude
• Demonstrated ability to meet deadlines, handle and prioritize simultaneous requests, and manage laterally and upwards
• Creative and analytical thinker with strong problem-solving skills
• Must demonstrate exceptional verbal and written communication skills, with the ability to communicate effectively at all levels of the organization
• Proven ability to design and implement new processes and facilitate user adoption
• Strong understanding of the platform, with the ability to build custom apps and objects, formula fields, workflows, custom views, and other content of intermediate complexity

• Strong understanding of Salesforce best practices and functionality
• Strong data management abilities
• Ability to successfully drive projects to completion
• Ability to understand and articulate complex requirements

Educational/Vocational/Previous Experience Recommendations:

• Bachelor’s degree in related field or equivalent work experience
• 5+ years of related experience

• Preferred working experience in Salesforce CPQ
• Salesforce Admin Certification (ADM201 and ADM211)
• Preferred: Certifications/Credentials in Sales Cloud (e.g. CPQ specialist), Service Cloud, and/or Developer

Working Conditions:

• Hybrid / Remote

ConnectWise is an Equal Opportunity Employer, dedicated to building a diverse and inclusive workforce and providing a workplace free from discrimination and harassment. ConnectWise provides equal employment opportunities to all employees and applicants without regard to race, ethnicity, color, religion, age, sex (including pregnancy), sexual orientation, gender, gender identity or expression, ancestry, national origin, citizenship status, physical or mental disability, genetic information, military/veteran status, marital status, familial or parental status, or any other characteristic or status protected by applicable federal, state and local laws.

The statements above are intended to describe the general nature and level of work being performed by individuals assigned to this job. Other duties may be assigned as needed. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job and/or to receive other benefits and privileges of employment. If you need a reasonable accommodation for any part of the application and hiring process, please contact us at [email protected] or 1-800-671-6898.